Join our team as a
Chargeback Strategy & Performance Manager, where you will lead the end-to-end chargeback strategy for a key enterprise client in the advertising space. In this high-impact role, you will serve as the subject-matter expert on chargeback regulations, representment strategy, and performance optimization, driving measurable improvements in win rates and revenue recovery. You will act as a trusted strategic advisor, partnering closely with the client and their Senior Account Manager to evolve and scale best-in-class chargeback practices. Success in this role is defined by your ability to translate data into strategy, optimize outcomes, and unlock new opportunities, expanding chargeback capabilities into additional use cases and business lines while delivering continuous value.
Essential Duties and Responsibilities:- Chargeback Strategy & Optimization
- Serve as the expert on chargeback regulations, card network rules, and representment best practices across regions and payment methods.
- Proactively identify performance improvement opportunities in existing chargeback and representment strategies using data-driven analysis.
- Design, execute, and evaluate A/B tests of new strategies, partnering with a Support Specialist and Account Manager to operationalize changes.
- Consult on chargeback strategies for new business lines, products, or geographies, ensuring scalable, compliant approaches.
- Evidence & Product Readiness
- Continuously monitor client apps, platforms, and product updates to ensure evidence packets remain accurate, current, and optimized.
- Validate that changes to client flows, UX, or fulfillment processes are reflected in evidence and dispute narratives.
- Data, APIs & Issue Monitoring
- Actively monitor APIs, data feeds, and reporting outputs to identify data gaps, delays, or anomalies.
- Escalate and resolve issues that could negatively impact dispute outcomes or reporting accuracy.
- Client Engagement & Reporting
- Lead monthly performance touch-base calls, delivering clear insights, trends, and recommendations.
- Own reporting for Quarterly Business Reviews (QBRs), tying chargeback performance to business impact, risk reduction, and ROI.
- Translate complex dispute data into executive-level insights and actionable recommendations.
- Work with the Reporting Team to create real-time dashboards as needed
- Growth & Relationship Management
- Build strong relationships with client stakeholders across risk, payments, operations, and finance.
- Identify and develop opportunities to expand into additional business lines or services, partnering with Account Management and Sales as needed.
- Act as a trusted strategic advisor, positioning the company as a long-term partner rather than a vendor.
Skills & Qualifications:- Deep experience with chargeback management, dispute representation, and card network regulations (Visa, Mastercard, Amex, etc.).
- Proven ability to analyze performance data and drive strategy improvements at scale.
- Experience working with enterprise clients and presenting to senior stakeholders.
- Strong collaboration skills with Support, Product, Data/Analytics, and Engineering teams.
- Comfortable owning both strategy and execution, with a high bar for accuracy and accountability.
- Expert in Chargeback Management rules and regulations
- Experience in SaaS, fintech, payments, or fraud prevention environments
- Familiarity with APIs, data pipelines, and analytics dashboards.
- Experience supporting multiple business lines and international payment programs.
Additional Details: - Location: 2 Pierce Place, Suite 900, Itasca, IL 60143
- Workplace Flexibility: Hybrid (3 days in-office per week)
- Potential base salary range: $80-$100K. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
- Visa Sponsorship: Employment eligibility to work in the U.S. is required, as Accertify will not pursue Visa sponsorship for this position.
