Leidos seeks entry-level Change Ticket Coordinators for the SMIT program. The Change as a Service (CaaS) team will manage the lifecycle of design and network change tickets in the approved ITSM system. It will support process efficiency and compliance by leveraging AI-driven tools and standardized templates for consistent and accurate ticket management across the Navy Enterprise Network (NEN).
Key Responsibilities:- Create, update, and close Unified Change tickets in ITSM systems (e.g., BMC Helix, Service Manager, ServiceNow).
- Use AI tools to collect, validate, and populate ticket fields.
- Track requirements, deliverables, and approval gates throughout the ticket lifecycle.
- Provide status updates for leadership every 2-4 weeks, aligned to sprint cycles.
- Maintain accurate records for notifications and audit readiness.
- Collaborate with engineering and project management teams to ensure compliant change data.
- Identify and escalate issues in the ticket lifecycle.
- Contribute to continuous improvement of templates, catalog services, and automation workflows.
Required Qualifications:- 1+ years of experience in IT operations, service management, or change management (internship or entry-level experience acceptable).
- Strong attention to detail and organizational skills.
- Excellent written and verbal communication skills.
- Ability to work collaboratively in a fast-paced, cross-functional environment.
- U.S. citizenship and eligibility for government clearance (required for SMIT program).
Location:Telework but access, as needed, to one of the following sites: NRFK, WNYD, JAXS, BREM, SDNI
Preferred Qualifications:- Experience with process automation, workflow tools, or AI-driven service agents (Claude Code, GenAI).
- Experience or Certification with Agile or SAFe Agile processes
- Experience in government or regulated environments.
- Familiarity with ITSM ticketing systems (e.g., ServiceNow, Helix, Jira).
- Associate's or Bachelor's Degree in IT, Engineering, Computer Science, or related field.
- Experience with catalog design and service intake processes.
NGEN
Original Posting:August 12, 2026
Pay Range:Pay Range $57,850.00 - $104,575.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
