Job Description

The Change Manager is responsible for driving successful adoption of strategic, organizational, process, and technology changes across the commercial business. This role partners closely with senior leaders, program teams, and impacted stakeholders to ensure changes are well understood, effectively implemented, and sustained over time.

The Change Manager brings structure, clarity, and empathy to complex change environments-balancing rigor in change planning with strong stakeholder engagement to minimize disruption and accelerate business outcomes.

Key Responsibilities

Change Strategy & Planning

• Complete thorough stakeholder analysis for change initiatives
• Assess change impact across people, processes, systems, and culture
• Define change scope, readiness, risks, and success measures
• Develop and execute comprehensive change management strategies aligned to business objectives and program goals
• Integrate change milestones and plans with overall program/project plans and milestones

Stakeholder & Leadership Engagement

• Lead alignment with senior stakeholders and project sponsors to define change success metrics. Monitor, measure and actively communicate metrics to stakeholders throughout change lifecycle.
• Identify and manage key stakeholder groups across global, regional, and functional teams
• Partner with leaders to clarify change rationale, desired behaviors, and expectations
• Equip leaders and managers with tools to role-model and reinforce change
• Cultivate strong partnerships with change sponsors to ensure active, vocal advocacy of change to ensure adoption and benefit realization.
• Act as a trusted advisor to program and functional leadership on change risks and mitigation

Communication & Enablement

• Design and execute targeted communication strategies tailored to different audiences
• Architect case for change for change initiatives, aligned to strategic priorities and overall change portfolio, including compelling messaging that explains the "why," "what," and "what's changing for me"
• Coordinate closely with Communications and Enablement teams to ensure consistency and timing
• Support development of training, job aids, and adoption tools as needed

Adoption, Readiness & Reinforcement

• Conduct change readiness assessments and track adoption metrics
• Identify potential resistance to change and develop change management strategies to proactively mitigate resistance and promote adoption
• Implement reinforcement strategies to embed new ways of working
• Monitor post-implementation outcomes and recommend corrective actions

Governance & Continuous Improvement

• Apply structured change methodologies and best practices
• Maintain change artifacts (impact assessments, stakeholder maps, communication plans)
• Capture lessons learned and continuously improve change capability across the organization
• Promote awareness and adoption of change management practices by educating stakeholders on its value, principles, and organizational impact, fostering a culture of change capability

Required Qualifications

• Bachelor's degree in Business, HR, Organizational Development, Psychology, or related field (or equivalent experience)
• Proven experience leading change management for complex initiatives (e.g., transformation, technology, operating-model change)
• Strong understanding of change management principles, tools, and methodologies
• Experience working in matrixed, global organizations
• Excellent communication, facilitation, and stakeholder-management skills
• Ability to navigate ambiguity and influence without authority

Preferred Qualifications

• Change management certification (e.g., Prosci, ACMP, or equivalent)
• 5-8 years experience supporting large-scale commercial transformation or technology implementations (e.g., CRM, ERP, HRIS)
• Background in Transformation, PMO, Commercial or Strategy functions
• Data-driven mindset with experience measuring adoption and change effectiveness

Key Competencies

• Strategic thinking with practical execution mindset
• Strong business acumen and systems thinking
• High emotional intelligence and resilience
• Structured problem solving and risk management
• Collaborative, consultative leadership style

Additional Information:

This role has a market-competitive salary with an anticipated base compensation of the following range: 83,700.00 - 100,000.00 USD. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role is eligible for a sales-based incentive or performance-based bonus. Other benefits include flexible working environment, comprehensive health insurance, industry-leading parental leave, life insurance, education support and more.

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Qualifications

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ's principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ's AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/