Salary : $101,474.00 - $179,619.00 Annually
Location : 27 Courthouse Sq Rockville MD 20850 USA
Job Type: Permanent
Remote Employment: Flexible/Hybrid
Job Number:
Department: Department of Technology and Enterprise Business Solutions
Division: TBS 34 CIO Change Management
Opening Date: 09/08/2026
Closing Date: 9/15/2026 11:59 PM Eastern
FLSA: Exempt

About the Position

THIS IS AN INTERNAL "ONLY" JOB POSTING, AVAILABLE TO CURRENT MONTGOMERY COUNTY GOVERNMENT EMPLOYEES.

This Position is ONLY Open to Montgomery County Government Employees:

1. Current Montgomery County Government employees;
2. Montgomery County employees who were affected by a reduction-in-force and currently have RIF priority rights;
3. Active Montgomery County local fire and rescue department volunteers with at least 50 points under the length of service award program (LOSAP); or
4. Active Project SEARCH Interns or former Montgomery County Government Customized Employment Public Interns, or Project SEARCH Interns within 24 months of completion of internship.

Please note: The salary range above represents this position's earning potential. The anticipated hiring range for this position will be $101,474.00 to $176,258.00, based on the candidate's qualifications and experience.
WHO WE ARE LOOKING FOR

The Department of Technology Services, Office of Change Management, is seeking a Change Management Manager, Grade M3 (), to direct daily operations and ensure the effective delivery of change management strategies, enterprise training, communications, project and product delivery, and operational improvement projects. This role drives organizational awareness, adoption, and continuous improvement of IT initiatives, products, and processes. The manager will lead a multidisciplinary team, oversee project intake and execution, and foster a culture of innovation and stakeholder engagement.

What You'll Be Doing

• Direct and coordinate daily operations across change management, enterprise training, communications, and product/process analysis.
• Manage Change Management project intake, prioritization, and resource allocation for active requests and ongoing initiatives.

• Oversee the development and implementation of change management plans, training programs, product, and communication strategies
• Mentor and develop staff, fostering a collaborative and high-performance culture.
• Administer training platforms, learning pathways, and program reporting.
• Ensure compliance with organizational policies and best practices in change management.
• Lead the execution of enterprise projects such as AI Literacy & Copilot Chat Program, Data Classification, Access & ID Management, Telephony, Web Accessibility, and Chatbot initiatives.
• Ensure timely delivery of primary project deliverables, including training content, dashboards, impact analyses, and operational guides.
• Monitor project status, outcomes, and stakeholder sentiment; report on progress and risks.
• Oversee ongoing program operations, including analysis of organizational use cases across multiple business areas.
• Coordinate high-level stakeholder engagements to ensure alignment between business needs, technical recommendations, and leadership priorities.
• Manage discovery and intake activities for new use cases, including those initiated by governance or project management bodies.
• Lead process improvement efforts related to workflow optimization, development support, and consultative requests.
• Support program-related product alignment, requirements documentation, and coordination with teams responsible for developing enterprise solutions.
• This role will supervise and provide leadership to two (2) full-time staff members who report directly to the manager, guiding their work to support effective communication, stakeholder engagement, and successful implementation of enterprise change efforts.

This position may require occasional after-hours or weekend work. Such instances are uncommon and occur only when responding to emergency system outages.

Telework: This position may be eligible for limited hybrid telework of up to 2 days per week, or more, after the initial training and/or probation period.
Minimum Qualifications
Education: Graduation from an accredited college or university with a Bachelor's Degree.

Experience: Five (5) years of progressively responsible professional experience in any of the following areas: Change Management, Project and Product Delivery, Analytics, and organizational strategy coordination and development.

Equivalency: An equivalent combination of education and experience may be substituted.

Medical Protocol: This position requires completion of a pre-employment Medical History Form to assess your ability to safely perform the essential duties of the role.
Preferred Criteria, Interview Preferences
All Applicants will be reviewed by the Office of Human Resources (OHR) for minimum qualifications. Applicants who meet the minimum qualifications will be rated "Qualified," placed on the Referred List, and may be considered for an interview. Preference for interviews will be given to applicants with experience in the following:

• Proven experience with enterprise analytics and reporting tools?.
• Excellent supervision, facilitation, and communication skills?.
• Skilled in stakeholder engagement and cross-departmental collaboration?efforts.
• Strong project and product deliveryskills incomplex,enterprise-wide initiatives.
• Demonstrated Change Management experience in large organizations.

IMPORTANT INFORMATION

The Office of Human Resources (OHR) reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position.

Leave Benefits

Our generous leave package starts with non-MLS permanent and term employees earning 15 days of sick leave and 15 days of annual leave in their first year, as well as up to three additional personal days each calendar year. Positions in MLS earn 35 days of paid time off each year. In addition, we offer all employees 10 paid holidays. Our leave policies adhere to the Family Medical Leave Act of 1993, and we provide six weeks of paid parental leave for new parents.

Retirement Benefits

All permanent and term positions are eligible for robust retirement plans. Public safety positions are eligible for a defined benefit pension plan in which they are vested after only five years. Employees in non-public safety positions can participate in retirement plans that contribute up to 12 percent of their annual salary. All employees can also participate in a supplemental retirement plan, the 457 Deferred Compensation Plan, to contribute even more to their retirement goals.

Tuition Assistance & Student Loan Forgiveness

Montgomery County employees are eligible to participate in the Federal Public Service Loan Forgiveness Program. Participants who meet all requirements may qualify for forgiveness on the remaining balance on their Direct Loans after making 120 qualifying monthly payments under a qualifying repayment plan while working full-time in a qualifying public service position. To learn more about PSLF, please visit the Student Loan Repayment Benefits page. Our tuition assistance program allows you to receive up to $2,130 annually in tuition assistance to help you achieve a degree that supports your career path.

Free Mass Transit Benefit

County employees are entitled to use the RideOn Bus service for free with a valid County-employee ID. This benefit can be used any time of the day or evening, including weekends. We also offer a pre-tax flexible spending account to reduce the cost of other mass-transit options such as MARC trains and Metro.

Reduced Child and Health Care Costs

Working for Montgomery County also entitles permanent and term employees to participate in healthcare and childcare Flexible Spending Accounts. These plans allow eligible employees to save on a pretax basis for healthcare and dependent care costs incurred during the plan year.

Employee Wellbeing

We deeply care about your holistic wellness. Our award-winning wellness program, LiveWell, will support you in improving and maintaining your physical, mental, financial, social, and intellectual well-being.

Learn more about our wonderful benefits available to you once you join our team. Montgomery County Benefits
01

What is your highest level of completed education?

• N/A
• High School/GED
• Associate's Degree
• Bachelor's Degree
• Master's Degree
• Juris Doctor
• Doctorate

02

Are you a current Montgomery County Government employee?

• Yes
• No

03

How many years of progressively professional experience do you have in the following areas: Change Management, Project and Product Delivery, Analytics, and organizational strategy coordination and development?

• No Experience
• 1-2 Year's Experience
• 3 Year's Experience
• 4 Year's Experience
• 5 Year's Experience
• 6 Year's Experience
• 7 Year's Experience
• 8 Year's Experience
• 9 Year's Experience
• 10+ years Experience

04

Referencing your resume, describe a specific enterprise-wide initiative where you applied change management principles in a large organization. In your answer, walk me through the tools you used for analytics or reporting, the stakeholders involved, and the measurable impact of your leadership.
05

Referencing your resume, describe a specific enterprise project you led that is comparable in scope to initiatives like AI Literacy, Data Classification, Access & ID Management, Telephony, Web Accessibility, or Chatbot development. What was your role, what complexities did you navigate, and what measurable outcomes did you deliver?
Required Question