JOB DESCRIPTION
As a senior Change Management Lead in Employee Experience (EX) and HR functions you will help us successfully navigate the integration and improvement of our experiences.
Job responsibilities
• Lead change & readiness for one or more products and/or a Portfolio; know your product(s) and be an expert in the customer experience (the problems/opportunities, desired outcomes, data/metrics, servicing model, feedback, etc.)
• Build & manage integrated change plan, coordinating with Comms, Content, Learning, etc.
• Be in lock step with your aligned Product Manager(s) and Functions; actively understand and provide input into prioritization of the product roadmap and scope of technology enhancements, improvements, and other change initiatives
• Deliver all elements of change and readiness work, managing the team to ensure activities are completed effectively and efficiently, working with readiness partners and socializing with key senior leaders and other stakeholders along the way
• Knowledge-share across our community to help mitigate cross-impacts, risks and gaps
• Lead EX and HR Readiness (e.g., cross-product, Int’l, Servicing, Advisory)
• Maintain high performing team of change experts to support Product Line(s), Segments, and Delivery teams priorities/BOW
• Understand market trends, research and drive innovations / new ways of working
• Lead across multiple feature areas, Global experiences, Segment/Delivery Lead(s) & firmwide / cross Domain Initiative(s)
Required qualifications, capabilities and skills
• 10+ years of experience within an organization or consulting firm, supporting and leading change management and communication efforts, providing consulting or strategy expertise on cross-business and/or global initiatives; able to lead teams and through influencing
• Partner-oriented and data driven, able to ask questions, work on multiple tasks in parallel and connect dots – delivering fresh ideas and flawless execution
• Able to synthesize information clearly and concisely, tailoring communications and resources to effectively meet the needs of customers and stakeholders
• Drive action, progress, and results as well as collective unity and team spirit; always considers diverse perspectives to get the best outcome
• Execute diligently and efficiently even under tight time constraints; consistently overcome obstacles to completion, raising issues as needed along the way
• High proficiency in Excel, Word, Jira and PowerPoint; Tableau, Figma, MS Project & Visio
