Job title: Change Management Governance Analyst
Reports to: VP, Service Management
Department: IRG
Location: Alpharetta, GA
Grade: 17
About the Role:
The Change Management Governance Analyst plays a critical role in strengthening operational discipline and reducing production risk across Infrastructure and Engineering. This role is responsible for enforcing enterprise-wide change management standards by ensuring all production-impacting changes adhere to internal policies, SOX controls, and PCI requirements. The position requires strong analytical capability, attention to detail, and the ability to hold teams accountable while partnering cross-functionally. You will collaborate with Infrastructure, Applications, Cloud, and Engineering teams to improve audit readiness, enhance governance frameworks, and support a high-availability, regulated environment.
Responsibilities:
- Monitor all production-impacting changes across Product and Technology to ensure adherence to internal change policy, SOX controls, and PCI requirements.
- Identify and document policy breaches including unauthorized changes, missing RFCs, missing approvals, improper risk classification, insufficient testing evidence, post-approval modifications, and emergency change misuse.
- Perform structured compliance reviews within Jira Service Management (JSM) to detect changes executed without approved tickets or outside defined workflows.
- Maintain audit-ready documentation to support internal audits, SOX testing, PCI reviews, and external compliance assessments.
- Develop and maintain automated dashboards and executive-level reports tracking KPIs such as Change Success Rate, Emergency Change %, Incident-to-Change Correlation, Unauthorized Change Rate, and repeat offender trends.
- Serve as the formal escalation point for non-compliant submissions, constructively challenging change owners and escalating repeated violations to leadership when necessary.
What Success Looks Like:
- Strong adherence to enterprise change management policies with reduced policy violations and unauthorized changes.
- Improved audit readiness with complete, accurate, and well-maintained documentation.
- Clear visibility into change performance through actionable dashboards and reporting.
- Early identification and resolution of risks associated with production changes.
- Increased accountability across teams for change planning, approval, and execution.
- Continuous improvement of governance processes aligned to regulatory and operational requirements.
Candidate Requirements:
Required:
- Strong communication skills, including the ability to clearly explain technical topics in simple terms.
- Demonstrated accountability with a track record of delivering high-quality work and owning outcomes.
- Ability to adapt and learn new tools, frameworks, and methodologies.
- Experience working collaboratively in cross-functional or agile environments.
- Self-awareness and openness to feedback, with the ability to continuously improve.
Preferred:- Bachelor's degree in Information Systems, Information Technology, Computer Science, Business Administration, Accounting, or related field.
- Advanced experience with Jira Service Management (JSM), including JQL, workflow configuration, dashboard creation, and reporting automation.
- Understanding of ITIL 4 Change Enablement principles and experience applying governance frameworks.
- Experience working in SOX and/or PCI-controlled environments, including audit support and evidence management.
- Strong analytical skills with the ability to translate operational data into insights, KPIs, and executive reporting.
- Strong documentation discipline and ability to maintain audit-ready artifacts.
Work Environment & Culture:
We believe that performance and experience go hand in hand - an exceptional employee experience is earned through contribution. We are a results-driven team, grounded in our core values: ownership, authenticity, service, trust, innovation, and camaraderie.
Our culture is built for those who want to make an impact. We challenge each other to grow, celebrate progress, and support one another through shared goals and real connection. Whether you're building technology, serving clients, or supporting internal teams, you'll be part of a company that empowers you to perform at your best and be known for results.
Compensation and Benefits:
Compensation range: $90k - $110k
We invest in the whole employee - personally and professionally. Our benefits package is designed to support your well-being, growth, and success - both inside and outside of work.
Financial Wellness
- Bonus programs
- 401(k) match
- Employee Stock Purchase Program (ESPP)
- HSA and FSA options
- Financial wellness resources and employee discount programs
Health & Well-being
- Medical, dental, and vision coverage
- Mental health support for employees and dependents through Lyra Health
- Family planning and women's health benefits through Carrot
- Gym membership reimbursement and virtual wellness programs (including yoga)
Time Off
- 3 weeks PTO to start, with unlimited PTO after year one
Growth & Development
- Education expense reimbursement
- Leadership development programs
- Certified Payments Professional (CPP) certification support
We believe great performance starts with feeling supported - and we've built our benefits with that in mind.
Traditional Physical Requirements:
- Requires prolonged sitting, standing, bending, stooping and stretching.
- Requires the ability to lift 10 pounds.
- Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction).
Join our team at Priority Commerce and be part of a dynamic and innovative company that is transforming the financial technology landscape. Together, we can shape the future of payments and banking solutions while providing unmatched value to our clients.
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