Northwestern Mutual

Change Management - Coach

Northwestern Mutual • $108K — $162K *
Milwaukee, WI 53215In-Person
Business Services
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business, Human Resources, Communication, or a related field.
  • Minimum of 8 years of relevant professional experience, with at least 4 years leading large change management efforts.
  • Specialized understanding of how people navigate change and the change process.
  • Experience with change management principles and methodologies.
  • Familiarity with project management tools and project lifecycle phases.
  • Strong ability to influence all organizational levels, including executive leadership.
  • Exceptional communication skills, both written and verbal.

Responsibilities

  • Apply change management methodology to promote effective behavior during change processes.
  • Identify and mitigate people-related risks and resistance to change initiatives.
  • Develop integrated change strategies that ensure stakeholder adoption and optimize business benefits.
  • Manage impacts of changes on people, processes, technology, and organizational culture.
  • Partner with leadership across departments to align change strategies with overall business vision.
  • Create efficient change management structures to guide execution and benefit realization.
  • Coach leaders and project teams in implementing effective change strategies.

Benefits

  • Generous PTO and holidays for work-life balance.
  • Comprehensive health coverage options.
  • 401K retirement plan with employer match.
  • Professional development and training opportunities.
  • Collaborative and inclusive company culture.
Full Job Description

Summary

Leads large, complex change management efforts. Focuses on the people side of change and influencing behavior, including efforts with significant people, processes, technology, culture, and/or behavior implications, to realize business outcomes and benefits. Works with leaders across the department to coach on leading through change. Architects integrated change strategies to optimize the change experience across large stakeholder groups. Partners with business leaders to ensure change strategies align with the business strategy and vision. Oversees implementation of change execution strategies in coordination with leaders, stakeholders, sponsors, and project teams. Ensures change plans and strategies achieve their objectives and benefits.

Primary Duties and Responsibilities

  • Applies NM change methodology and process to deliver the people side of change that is required to achieve our desired business outcomes.

  • Identify potential people-related risks and anticipated points of resistance and develop and recommend specific plans to mitigate or address the concerns. Provide insight to project and senior leaders about the potential impact of decisions on the effectiveness of overall change strategy.

  • Develop and implement integrated change strategies that promote adoption and optimize business benefits across a broad portfolio of change initiatives that impact one or more large stakeholder groups. Ensure coordinated delivery to optimize the change experience for affected stakeholder groups.

  • Manage and influence potential impact of changes to people, process, technology, organization, and culture.

  • Partner with business leadership across multiple departments and functions to design planning and program delivery approaches that promote user centric business solutions and ensure change strategies align with the business strategy and vision.

  • Create and build efficient change management structures that support an integrated delivery approach and provide direction and oversight to one or more change teams to ensure predictable execution and realization of benefits.

  • Influence business sponsors and change teams to create integrated deployment strategies and plans. Educate, influence, align, and coach senior business leaders and project teams to create and implement effective change strategies and plans. Influence change execution strategy and approach.

  • In partnership with the enterprise change COE, be an active member of the change community to advance change competencies of the company.

  • Adopt, integrate, and promote common NM enterprise-wide change process, methodology and language.

  • Create, recommend, and implement measurement systems for change success, e.g., quality of user experience, adoption, utilization, performance standards, etc.

  • Promote and advocate for the practice of organization change management throughout the enterprise, including seeking and applying external perspective and benchmarking change practices.

Qualifications

  • Bachelor's degree in Business, Human Resources, Communication, or a related field.

  • Minimum of 8 years of relevant professional experience, with at least 4 years’ experience leading large change management efforts.

  • Specialized understanding of how people go through change and the change process.

  • Experience and knowledge of change management principles and methodologies.

  • Familiarity with project management approaches, tools, and phases of the project lifecycle.

  • Ability to work effectively at all levels of the organization and influence others, including executive leadership, toward a common vision.

  • Strategic and organizational agility, and enterprise thinking.

  • Ability to lead in new and ambiguous situations.

  • Must be a team player and able to work with and through others.

  • Exceptional communication skills both written and verbal.

  • Excellent active listening, root cause identification and interpersonal skills

Compensation Range:

Pay Range - Start:

$108,160.00

Pay Range - End:

$162,240.00

Geographic Specific Pay Structure:

Structure 110:

$118,960.00 USD - $178,440.00 USD

Structure 115:


$124,400.00 USD - $186,600.00 USD

We believe in fairness and transparency. It’s why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you’re living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click to learn more.


About Northwestern Mutual

Northwestern Mutual has been helping people and businesses achieve financial security for more than 160 years. Through a holistic planning approach, Northwestern Mutual combines the expertise of its financial professionals with a personalized digital experience and industry-leading products to help its clients plan for what's most important. Northwestern Mutual delivers financial security to millions with life, disability income and long-term care insurance, annuities, and brokerage and advisory services. The company manages billion of dollars of investments owned by its clients and held or managed through its wealth management and investment services businesses. Northwestern Mutual is the marketing name for The Northwestern Mutual Life Insurance Company (NM), Milwaukee, WI (life and disability insurance, annuities, and life insurance with long-term care benefits) and its subsidiaries. Subsidiaries include Northwestern Mutual Investment Services, LLC (NMIS) (securities), broker-dealer, registered investment adviser, member FINRA and SIPC; the Northwestern Mutual Wealth Management Company® (NMWMC) (fiduciary and fee-based financial planning services), federal savings bank; and Northwestern Long Term Care Insurance Company (NLTC) (long-term care insurance).

Northwestern Mutual Careers

Joining Northwestern Mutual presents a unique opportunity to be part of a team that is dedicated to empowering personal and professional growth, innovation, and leadership in the financial services industry. As a company renowned for its commitment to excellence and a culture that values diversity and inclusion, Northwestern Mutual offers unparalleled job opportunities for both seasoned professionals and those at the start of their careers.

Work You’ll Do

At Northwestern Mutual, we believe in building strong relationships not only with our clients but also among our team members. By joining our team, you will collaborate with some of the most talented professionals in the industry, all united in their commitment to leadership and innovation. Our employees are equipped with top-tier benefits and diversity training that ensure their career journey is both rewarding and inclusive.

Explore Professional Growth and Development

Northwestern Mutual is committed to fostering an environment where career growth is not just a possibility but a priority. With a variety of positions available, from financial representatives to internships for budding professionals, our company is a place where your skills and passion can thrive. We provide extensive training programs and leadership development opportunities that prepare you for success in your current role and beyond.

Innovative Work Environment

Our team at Northwestern Mutual is at the forefront of integrating cutting-edge technology and innovative financial strategies to provide exceptional service to our clients. This focus on innovation is not just about staying current; it's about leading the way in the financial sector. Employees at all levels are encouraged to contribute ideas and take initiative, driving the company forward as a leader in the financial industry.

Be Part of Our Diverse and Inclusive Team

Diversity and inclusion are more than just buzzwords at Northwestern Mutual; they are integral to our company culture and business strategy. We are committed to creating a workplace where all employees can flourish. Our diversity training programs are designed to enhance understanding and foster an inclusive environment for all team members.

Networking and Career Advancement

Networking within Northwestern Mutual opens doors to expansive career advancement opportunities. We encourage our employees to engage in internal networking events, which often lead to mentorship and further career development. Whether you are looking to enhance your resume, prepare for an interview, or step into a leadership role, Northwestern Mutual provides the resources and support to help you achieve your professional goals.

Join Our Team

Search open positions that match your skills and interests. We are looking for passionate, curious, and solution-driven team players who are ready to take their career to the next level. Explore the job opportunities and internships available at Northwestern Mutual and find out how you can contribute to our legacy of innovation and leadership.

Stay Connected

Keep up to date with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Northwestern Mutual.

SEARCH NORTHWESTERN MUTUAL JOBS

Join us and start your journey at Northwestern Mutual today, where your career is nurtured, your skills are honed, and your achievements are celebrated.
Learn more about Northwestern Mutual
Size
7,000 employees
Industry
Finance & Insurance
* Ladders Estimates

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