Job Family Group

Business Operations

Job Profile

Change Enablement Sr Analyst

Management Level

Individual Contributor

Flexible Work Option

Can work remotely but need to live in the specified city, state, or region

Travel %

Yes, 25% of the time

Work Shift

Day

Compensation
Compensation includes a base salary in the range of $89,400.00 - $134,000.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

The Change Enablement Sr Analyst is responsible for driving the successful adoption of process, system, and operational changes across Central Dispatch and Ready Logistics. This role partners cross-functionally with Product, Operations, Training, Quality, and Compliance teams to assess change impacts, develop enablement strategies, and ensure effective implementation.

The position supports onboarding, training delivery, SOP/QRG development, and continuous improvement initiatives to enhance agent performance, improve customer experience, and maintain operational consistency. This role also ensures timely communication, stakeholder alignment, and adoption of key business initiatives.
• Provides Change Enablement support across a range of initiatives, projects, and cross-functional

teams.
• Translate project requirements into clear objectives and actionable tasks
• Communicate major milestones and identify potential risks
• Schedule and facilitate project readiness sessions to keep stakeholders informed of progress,

developments, and challenges
• Leads delivery of routine and standard projects, ensuring alignment with change enablement best

practices.
• Conducts impact assessments to evaluate readiness for change and identify key stakeholders.
• Partners with stakeholders to develop and implement strategies to manage and mitigate change

resistance.
• Ensures change enablement activities are fully integrated into overall project plans.
• Defines and tracks success metrics to monitor adoption and effectiveness of change initiatives.
• Develop communication materials and resources to support change implementation, training, and

knowledge sharing.
• Plans and deliver training sessions for impacted users and stakeholders to drive adoption and

readiness.

Qualifications

• Bachelor's degree in Business, Operations, Communications, or related field preferred
• Equivalent combination of education and relevant experience may be considered

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.