We are seeking a Change Control Lead to oversee and govern software and configuration changes across video streaming and set-top box platforms, ensuring high-quality releases with minimal customer impact. This role requires strong expertise in video technologies, streaming ecosystems, networking, Linux environments, and release management, along with the ability to assess risk, drive change review decisions, and collaborate across multiple engineering and operations teams

Location

Philadelphia, PA, Hybrid, 3 days a week

Your Role

• As a Change Control Lead, you will be responsible for governing, evaluating, and driving all software and configuration and changes impacting video/set-top box platforms, ensuring stability, quality, and minimal customer impact.
• You will lead the change review and approval process by assessing risk, impact, and readiness of proposed changes across video systems, middleware, firmware, and network components.
• You will leverage strong analytical thinking to evaluate field issues, proposed fixes, and enhancements, ensuring that only well-vetted and high-quality changes are promoted to production.
• You will collaborate closely with triage, development, QA, release management, and operations teams to ensure alignment on priorities, root cause insights, and deployment strategies.
• You will drive decision-making during change control boards (CCB), balancing urgency, risk, and business impact while providing clear recommendations.
• You will analyze Business Intelligence, telemetry, and field metrics (e.g., crash rates, playback failures, network performance) to proactively identify risks associated with changes and prevent regressions.
• You will ensure proper change documentation, traceability, rollback strategies, and compliance with release governance processes.
• You will lead incident reviews related to change failures and drive continuous improvement in change management practices.
• You will operate in a fast-paced environment, coordinating across multiple teams and stakeholders, ensuring timely and high-quality releases.
• You will mentor and guide team members, leveraging team strengths and improving capabilities through training and structured processes.
• You will stay current with evolving tools, technologies, and best practices in video platforms, cloud services, monitoring systems, and DevOps methodologies

Your Skills & Experience

• Strong knowledge of video technologies, set-top box (STB) platforms, streaming ecosystems, and video delivery systems.
• Good understanding of networking, Wi-Fi, Linux environments, software architecture, system integration, and C/C++ based systems.
• Experience with change control, release management, production support, SDLC, Agile methodologies, and version control processes.
• Hands-on experience with tools such as Splunk, Elastic, or Datadog, along with strong risk assessment, troubleshooting, and problem-solving capabilities.
• Ability to lead change control boards, make decisions under pressure, manage cross-functional stakeholders, prioritize competing demands, and drive operational excellence.

The base compensation range for this role in the posted location is: $53,580 - $122,400/year

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:
• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini's discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.