Center Operation Director

Concentra Careers • $80K — $95K *

Middletown, OH 45044In-Person

Healthcare

Less than 5 years of experience

Today

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Job Overview by Ladders

Qualifications

Bachelor's degree or equivalent experience
2-3 years of supervisory experience
Strong service focus with defined service standards
Warm and supportive communication style
Ability to lead multiple tasks in a dynamic environment
Skill in identifying improvement opportunities and implementing action plans

Responsibilities

Build a team-oriented environment focused on integrity and quality care
Monitor and drive key business and clinical metrics
Optimize staffing to enhance workflow and patient experience
Collaborate with clinicians to assess and improve center processes
Establish relationships to drive market growth
Mentor team on business metrics and patient satisfaction
Develop colleague success through the talent life cycle

Benefits

Limitless experience and career advantages
Full medical plan with 401(k) employer match
Fast-growing team making a positive difference
Typically M-F schedule for work-life balance
Opportunity to work with advanced technologies

Full Job Description

Our Center Operations Director is the vanguard of the practice, aligning with the Leadership Team to ensure standard procedures and operations are executed with precision. You are on the forefront of providing an excellent customer experience and delivering an optimal quality of health care services for the community.

We are in need of a leader with an ambitious spirit who acts as the face to current and prospective patients while driving the practice's success and being directly accountable for the P&L.

Builds an environment of team building, integrity, patient/colleague safety, quality care, continuous improvement, reward and recognition at the center level.
Monitors and drives key business and clinical metrics.
Ensures staffing optimization and holds staff accountable to impact workflow and patient experience for all disciplines and sites.
Works with clinicians in assessing center processes, work flows and staffing to continuously improve the patient experience.
Maintains and establishes relationships with employers, payers, referral sources, networks, local communities, etc. to drive market growth.
Mentors and coaches their team regarding business metrics, patient/client happiness, process and procedure, etc.
Develops colleague success through all aspects of the talent life cycle including recruiting, hiring, onboarding, orientation, mentoring / development, engagement, retention, performance management and succession planning.

Qualifications

Bachelor's degree or equivalent experience
Two to three years of supervisory experience
Strong service mentality and a focus on achieving defined service standards
Considerate and supporting communication style; warm, positive, upbeat demeanor
Ability to lead and prioritize multiple tasks at a time in a dynamic environment without direct supervision
Ability to identify areas of opportunity, develop a plan of action to improve, implement and evaluate plan effectively

Benefits

The experience you will gain is limitless, as are the career advantages. In addition to a full medical plan with a 401(k) employer match, we offer career advantages that are second to none:

Be part of a committed team that's growing fast and making a difference
At many locations, you'll enjoy a M-F schedule - your weekends are all yours
Work with leading edge technologies and continuously advance your knowledge and skills
Mentor and support your team members to succeed

We are an organization that supports your growth and well-being as much it does its patients. Are you ready for your next step in healthcare leadership?

About Concentra Careers

Concentra Careers

There has never been a better time to explore the diverse job opportunities at Concentra. As a leader in health services, Concentra offers a unique blend of innovation, leadership, and professional growth. Join a team that is dedicated to shaping the future of workplace health and wellness.

Work You'll Do

Join Concentra's exceptional team to assist some of the nation's top companies in managing their employee health in the most efficient way possible. At Concentra, the focus is on leveraging expertise in health and wellness to transform the standard of care in the workplace. Lead in a market where health, industry expertise, and digital innovation meet. Concentra positions itself uniquely in the marketplace, providing a pivotal role in the evolution of occupational healthcare. Engage with a nationwide network of professionals who are renowned for their skills, dedication, and commitment to advancing health services.

Introducing the Concentra Career Development Program

The program is designed to foster professional growth and prepare individuals for leadership roles within the company. Concentra is committed to nurturing talent and providing employees with the tools they need to succeed.

Do Innovative Work

Be part of a team that is not only the largest but also among the most innovative in the health services industry. With over 12,000 dedicated professionals, Concentra is at the forefront of industry expertise and digital innovation.

Drive Your Career Forward

Deliver targeted health solutions and play a crucial role in the development of industry-leading practices. Concentra offers a depth and breadth of knowledge and experience that is unmatched in the healthcare industry.

Be Part of a Great Team

Work with a diverse team that values collaboration and is driven by a shared goal of improving health outcomes. Concentra's culture is built on diversity, inclusion, and a commitment to employee well-being.

Future-Proof Your Career

With a wide array of career paths and educational opportunities, Concentra ensures that every team member has the resources to reach their full potential. The company supports career advancement through comprehensive training programs and certifications.

Explore

Discover how Concentra is revolutionizing health management and improving service delivery across multiple platforms. From clinical care to back-office support, Concentra is a leader in integrated health services.

The Concentra Commitment

With a steadfast commitment to innovation and quality, Concentra continues to lead the way in workplace health. The company's collaborative approach ensures that each client receives customized and effective solutions. ## Stay Connected

Join the Team

Search for open positions that match your skills and interests. Concentra is looking for passionate, curious, and solution-driven individuals. SEARCH CONCENTRA JOBS

Keep Up to Date

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