Overview

The CCBHC Operations Director will work in close partnership with the clinically focused CCBHC Service Director to oversee all operational aspects of the clinic. This hands-on leadership role is responsible for:

• Financial Oversight: Leading program financing, including budget development, fiscal monitoring, and collaboration with internal departments on shared resources.
• Facilities & Safety: Managing safety and security initiatives, implementing workplace procedures and protocols, and ensuring the physical plant and grounds meet agency standards.
• Operational Improvement: Identifying opportunities for improvement, developing and implementing initiatives, creating supporting documentation, educating staff, and monitoring outcomes.

What We’re Looking For:

We’re seeking a confident, collaborative leader with:

• Proven experience in financial and operational management.
• Strong knowledge of healthcare compliance, regulatory requirements, and billing practices.
• A track record of successfully turning concepts into actionable, results-driven initiatives.
• The ability to work effectively across departments including Human Resources, Finance, and Facilities.

 

This is a salaried position with a salary range of $115,000- $128,000/annual

 

 

In addition to Helio Health’s comprehensive benefits package, this position is eligible for a Sign-On Incentive of up to $8,000 based on licensure and certifications!

 

 

Working Relationships:

• The CCBHC Operations Director takes direction from the Sr. Regional Vice President and keeps them informed of program utilization, practice and program development, staffing, facility, regulatory compliance and budgetary issues.
• Supervises the CCBHC Service Director and/or delegates supervision of staff, volunteers and/or student interns.
• Member of the Helio Health Extended Leadership team and works collaboratively with program leadership within the facility.
• Works collaboratively with Operational Support Departments
• Develops and maintains relationships with funding, regulatory and community partners.

 

Responsibilities

• Oversight of program financing, including budgeting development and management, ongoing financial monitoring and collaboration with other agency departments.
• Oversight of clinic productivity, ensure performance aligns with budgetary goals and expectations.
• Work collaboratively with providers, staff and leadership to support achievement of operational and strategic clinic objectives.
• Ensures high-quality, person-centered care and compliance with healthcare laws and regulations.
• Leads building-wide safety and security initiatives
• Ensures physical plant and external grounds are maintained in accordance with agency standards
• Recommend and implement effective workplace procedures and protocols to enhance operational efficiency and effectiveness.
• Ensuring excellent customer service and service recipients' satisfaction by resolving any complaints and issues that arise
• Participate in organization and community committees as assigned
• Maintains accurate and timely documentation in accordance with agency and regulatory requirements.
• Represents program to the community
• Other duties as assigned

Qualifications

• Minimum of five years of experience in a leadership position with responsibilities in financial and operations management, cross-functional collaboration, quality control and program design and development.
• Bachelor’s degree in healthcare management, business administration or related field required.  Master’s degree preferred. Other degrees, including human services, accepted with sufficient employment experience.
• An equivalent combination of training and experience may be substituted for the educational requirements.
• Valid NYS Driver License.

Our Comprehensive Employee Benefits Package Includes:    

• Health insurance including dental and vision for employees and families.
• Paid Vacation and Sick leave - No Waiting Period for accruals.
• Paid holidays, including a floating birthday holiday.
• 401(k) plan with up to 5% company match.
• Company paid short-term disability insurance.
• Company sponsored life insurance.
• Employee Assistance Program (EAP).