Job Summary The Manager - Cash/Collections is responsible for overseeing the daily operations of the collections team within the Revenue Cycle department. This role ensures the timely and effective collection of patient account balances and third-party reimbursements, improves cash flow, and promotes compliance with internal policies and external payer requirements. The manager will collaborate with other departments, lead performance improvement initiatives, and supervise staff performance in accordance with quality and productivity goals.
Essential Functions - Supervise day-to-day operations of collections team to meet quality and productivity goals.
- Monitor aging reports by payer to ensure timely resolution and payment.
- Analyze and act on EOBs and denials to resolve issues affecting cash collections.
- Collaborate with internal teams to identify root causes of payment delays and implement solutions.
- Approve adjustments and refunds per policy guidelines.
- Assist in recruitment, training, coaching, and performance evaluations of staff.
- Prepare, analyze, and present daily, weekly, and monthly financial reports.
- Maintain and update business office policies, procedures, and contract documentation.
- Foster interdepartmental collaboration and maintain strong working relationships.
- Ensure compliance with federal, state, payer, and organizational billing and collections requirements.
Knowledge/Skills/Abilities/Expectations - Knowledge of healthcare billing and collection practices, including insurance payer requirements.
- Proficiency in electronic billing systems and Microsoft Office applications.
- Strong analytical and problem-solving skills.
- Ability to lead, coach, and develop team members.
- Effective communication and interpersonal skills with internal and external stakeholders.
- Ability to manage multiple priorities in a fast-paced environment.
QualificationsEducation - Associate's Degree in Business, Finance, Healthcare Administration, or related field (Required) And
- Bachelor's Degree in Business, Finance, Healthcare Administration, or related field (Preferred)
Licenses/Certifications Experience - 3-5 years healthcare revenue cycle experience (Preferred) And
- Prior Experience in a supervisory or management role in collections (Preferred)
