Job Title: Casino Shift ManagerSalary: 86,000+Status: Full TimeShift: VariesOther Compensation: This position is bonus eligible after completion of one full calendar year, which is determined by the Company in its sole discretion and based on certain Company and personal performance objectivesMonarch Casino Resort Spa in Black Hawk, Colorado sits 45-minutes west of downtown Denver. Rated by AAA as a Four Diamond resort, Monarch is in the top five percent of the nearly 31,000 properties approved by AAA who achieve this designation. Boasting 23-floors filled with 516-luxurious guest rooms and suites, five distinct restaurants, and over 40,000 square feet of gaming featuring 3,000 slot machines and over 45-table games. Spa Monarch carries the #1 Hotel Spa rating from USA Today's Readers Choice Awards. Monarch Chophouse carries OpenTable's Diner's Choice Award along with the Wine Spectator Award of Excellence. An award shared by Bistro Mariposa for both 2024 and 2025.
Responsibilities:This person will contribute to our success by being the acting General Manager on Duty and performing numerous daily tasks and routines that ensure quality service is provided to all guests. During each shift, the Casino Shift Manager will visit each operational area and converse with guests and Team Members to promote and facilitate the highest guest service attainable. They must be able to identify and correct daily operational deficiencies to achieve this service, such as:
- Constantly review staffing needs and recommend an increase/decrease in staffing levels to coincide with business demands.
- Identify signage problems and notifying proper departments to correct.
- Assist in resolving Team Member issues, responsible for motivating Team Members to ensure that they are providing quality service.
- Assist Managers and Supervisors to ensure that the operation is being managed in accordance with company standards.
- Maintain an active presence on the casino floor at all times.
- The Casino Shift Manager will create a friendly work atmosphere and communicate an 'Open Door' policy to all team Members to resolve disputes in a timely manner.
- Must exhibit a positive and professional attitude with guests and Team Members.
- Will work toward resolving guest complaints and assist with guest incidents in a helpful, courteous, and constructive manner, and if necessary, review available documentation and/or create documentation concerning the incident.
- Provide regular communication with all levels of management and recommendations to improve the effectiveness of property operations.
- Decisions must be based upon the best interests of the company while following Colorado Division of Gaming Rules and Regulations.
- Relive Table Games Supervisors and Surveillance Operators when their respective managers are not available.
- Other related duties include, but are not limited to, complying with the following: Colorado Limited Gaming Act, Colorado Gaming Rules and Regulations, Colorado Internal Control Minimum Procedures, Colorado Liquor and Beer Codes, Federal requirements for Anti-Money Laundering, Company Policies, and IRS reporting.
Qualifications:Performance Expectations:- A commitment to Guest Service.
- A commitment to a safe work environment.
- Must effectively pass along information from shift to shift and from department to department when needed.
- Must be self-motivated and self-directed. Must be able to work under minimal supervision.
Required Skills:- This position is expected to have proficient knowledge of all casino property operations, including table games, slot operations, and restaurant operations.
- Must be fluent in English.
- Must have the ability to communicate effectively in verbal and written formats with both internal and external guests.
- Ability to work well with others and under stressful conditions.
- Proficiency in Microsoft Office and Oasis applications.
- Ability to read, analyze and interpret common gaming documents and procedural manuals.
Education, Training & Experience:- High School Diploma required. Bachelor's Degree preferred.
- Must have at least 3 years of management experience in a gaming operation.
- Must have at least 3 years of table games experience.
- Ability to obtain a Colorado Key Gaming License.
Cultural Best Fit Characteristics - Ability to see the whole picture.
- Conscientious about the bottom line.
- Does not accept mediocrity.
- Leads by example
- Promotes the property as an ambassador.
Benefits: • Enhanced health, dental, and vision insurance, along with a flexible spending account.
• Education, tuition, and certification reimbursement (up to $6,000 per calendar year).
• Growth opportunities available within department/company.
• Access the team dining hall with one free hot meal per shift.
• Company-matched 401k.
• Paid time off and six observed holidays.
• Team Member Hotel, Retail, and Spa Discounts.
• Team Member Anniversary Recognition (earn resort credit, vacation trips and more!).
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An estimated salary for this position would be:
