Gilead Sciences Inc

Case Manager

Gilead Sciences Inc • $92K — $120K *
US-AnywhereRemote in United States
Healthcare
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Master's Degree and 3+ years of experience OR Bachelor's Degree and 5+ years of experience OR High School Degree and 9+ years of experience in a relevant field
  • Proven ability to work exceptionally well across a matrix organization
  • Exceptional oral and written communication skills
  • Open to occasional travel during site onboarding process and meetings
  • Preferred bilingual skills, especially Spanish

Responsibilities

  • Serve as the primary contact for Authorized Treatment Centers (ATC), managing cases from registration to product delivery
  • Demonstrate excellent communication and tele-management skills as a partner to ATCs
  • Provide flexible support for other Case Managers during off-hours and holidays
  • Manage communication between ATC providers and internal Kite team members
  • Communicate critical case-related information empathetically and clearly to healthcare providers
  • Complete required training and navigate Kite systems and procedures effectively
  • Collaborate with internal and external partners to troubleshoot issues
  • Attend training meetings for new ATCs and participate in customer meetings as needed

Benefits

  • Company-sponsored medical, dental, vision, and life insurance plans
  • Eligible employees may participate in benefit plans, subject to terms
  • Discretionary annual bonuses and stock-based long-term incentives
  • Generous paid time off policy
Full Job Description
Job Description

Kite therapies are customized for every patient, and the process involves a complex ordering and supply chain process. The Cell Therapy Case Manager is responsible for monitoring all activities and successfully facilitating a patient's case through the cell journey, while providing an exceptional customer experience. This position reports to the Associate Director, Case Management Lead, and is remote based.

Key Responsibilities
  • Serve as single-point-of-contact for Authorized Treatment Centers (ATC) who is accountable for all cases from patient registration through final product delivery, within defined geography
  • Acts as a knowledgeable, trusted and dependable partner to ATCs demonstrating exceptional communication and tele-management skills
  • Flexibility to cover/provide support for other Case Managers outside of regular working hours and over Holidays and weekends as necessary
  • Manage communications with Authorized Treatment Center (ATC) providers (including but not limited to enrolling healthcare providers, financial coordinators, cell and apheresis lab staff and administrative champions) and internal Kite team members (including but not limited to field teams, internal logistics and supply chain, medical, site quality and site planning partners).
  • Effectively communicate critical case-related information to healthcare providers within ATC in an empathetic and clear manner to appropriately manage expectations
  • Complete all required Case Manager training and demonstrate exceptional knowledge and seamless navigation of Kite systems, policies, procedures and work instructions
  • Troubleshoot issues with internal or external partners working collaboratively and with a sense of urgency
  • Attend meetings (virtually and/or in person) to assist with training and activation of new ATCs
  • Participate in regular Case Manager, POD, or other customer meetings on an as needed basis


Basic Qualifications:
  • Master's Degree and 3+ years of experience OR
  • Bachelor's Degree and 5+ years of experience OR
  • High School Degree and 9+ years of experience
  • Proven ability to work exceptionally well across a matrix organization and be a team player
  • Exceptional oral and written communication skills
  • Open to occasional travel during site onboarding process and ad hoc meetings (


Preferred Qualifications:
  • Bachelor's degree
  • 5+ years working within a healthcare or pharmaceutical environment, directly interacting with healthcare providers and/or patients
  • 2+ years of Case Management or Care Coordination experience in a hospital setting for patients receiving complex therapies
  • Nursing, social work, and/or commercial operations background
  • Experience working with complex IT systems or portals that support customer service, health care scheduling, supply chain management, and call center
  • Familiarity with working in a heavily regulated, quality-control driven environment (e.g. following strict SOPs when available, and extrapolating key principles to situations not defined)
  • Basic knowledge of reimbursement landscape for hospital/buy and bill setting including understanding of benefit investigations, prior authorizations, appeals
  • Demonstrated problem solving and customer service skills
  • Ability to establish effective relationships with a wide range of internal cross-functional teams, healthcare provider team(s) and ATCs
  • Bilingual - Spanish preferred

People Leader Accountabilities:

  • Create Inclusion - knowing the business value of diverse teams, modeling inclusion, and embedding the value of diversity in the way they manage their teams.
  • Develop Talent - understand the skills, experience, aspirations and potential of their employees and coach them on current performance and future potential. They ensure employees are receiving the feedback and insight needed to grow, develop and realize their purpose.
  • Empower Teams - connect the team to the organization by aligning goals, purpose, and organizational objectives, and holding them to account. They provide the support needed to remove barriers and connect their team to the broader ecosystem.


The salary range for this position is: $92,820.00 - $120,120.00. Kite considers a variety of factors when determining base compensation, including experience, qualifications, and geographic location. These considerations mean actual compensation will vary. This position may also be eligible for a discretionary annual bonus, discretionary stock-based long-term incentives (eligibility may vary based on role), paid time off, and a benefits package. Benefits include company-sponsored medical, dental, vision, and life insurance plans*.

For additional benefits information, visit:

https://www.gilead.com/careers/compensation-benefits-and-wellbeing

* Eligible employees may participate in benefit plans, subject to the terms and conditions of the applicable plans.

Kite is a biopharmaceutical company engaged in the development of innovative cancer immunotherapies with a goal of providing rapid, long-term durable response and eliminating the burden of chronic care. The company is focused on chimeric antigen receptor (CAR) and T cell receptor (TCR) engineered cell therapies designed to empower the immune system's ability to recognize and kill tumors. Kite is based in Santa Monica, CA. For more information on Kite, please visit www.kitepharma.com. Sign up to follow [redacted] on Twitter at www.twitter.com/kitepharma.

About Gilead Sciences Inc

Gilead Sciences is a research-based biopharmaceutical company that discovers, develops, and commercializes innovative medicines in areas of unmet need. With each new discovery and experimental drug candidate, they seek to improve the care of patients suffering from life-threatening diseases. Gilead's primary areas of focus include HIV/AIDS, liver disease, and serious cardiovascular and respiratory conditions.

Gilead Sciences Inc Careers

Join the vibrant team at Gilead Sciences Inc, a leader in the biopharmaceutical industry known for its innovative approach to healthcare. At Gilead, we are committed to advancing the care of patients around the globe through rigorous science and research.

Work You’ll Do

Embark on a career journey with Gilead Sciences Inc, where job opportunities abound in a variety of fields, from scientific research to marketing and sales. Our team is dedicated to fostering an environment of diversity and inclusion, where every employee can thrive.

Innovate and Lead

At Gilead, innovation is at the core of everything we do. Join us and contribute to our mission of saving lives through advanced treatments and cutting-edge medicine. Our leadership is committed to nurturing professional growth, making Gilead an ideal place for those who aim to lead and innovate in the healthcare industry.

Grow Your Career

Gilead Sciences Inc offers a wealth of career advancement opportunities. With personalized career development programs, employees are encouraged to pursue their professional interests and expand their skills. Whether through on-the-job learning, formal training, or leadership development, we provide the tools necessary for long-term career growth.

Be Part of Our Team

Our team at Gilead Sciences Inc is composed of passionate, curious, and solution-driven professionals. By joining us, you’ll collaborate with some of the brightest minds in the industry. Our culture promotes teamwork and an interdisciplinary approach to problem-solving, making our workplace dynamic and innovative.

Internship and Employment Opportunities

Start your career with Gilead through our internship programs, which offer hands-on experience in biopharmaceutical development and business operations. For seasoned professionals, our employment opportunities span across various disciplines, inviting you to bring your valuable skills to our team.

Benefits and Culture

Gilead Sciences Inc is not only a great place to work but also offers competitive benefits designed to support the health, well-being, and financial security of our employees and their families. From health insurance to retirement plans and wellness programs, we ensure our team members are taken care of.

Networking and Professional Development

We emphasize the importance of networking and professional development within the company. Regular workshops, seminars, and training sessions are held to enhance your skills and knowledge. Additionally, Gilead’s strong emphasis on internal networking allows for cross-departmental collaboration and innovation.

Join Our Hiring Events

Stay connected with Gilead by joining our hiring events and exploring open positions that match your skills and interests. We are always on the lookout for dedicated, creative, and driven team players. Prepare your resume, ace the interview, and take the first step towards a fulfilling career at Gilead Sciences Inc.

Explore Jobs at Gilead Sciences Inc

Discover the exciting career opportunities waiting for you at Gilead Sciences Inc. Visit our careers page to search for open positions, read about our company culture, and learn how you can make a difference in the global healthcare landscape.

Stay Up to Date

Keep informed with the latest company news, career tips, and industry insights—all from the people who work at Gilead Sciences Inc. Subscribe to our job alert emails and personalize your experience to receive updates that align with your career preferences. Join Gilead Sciences Inc today and be part of a team that values innovation, leadership, and a commitment to diversity and employee growth.
Learn more about Gilead Sciences Inc
Size
14,400 employees
Market Cap
$107.2 billion
Industry
Pharmaceuticals & Biotech
Net Income
$123 million
Founded
1987
5 Year Trend
-2.1%
Revenue
$24.6 billion
NASDAQ
GILD
* Ladders Estimates

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