Job Description

Applies acquired skills and professional clinical applications concepts for small to medium-sized projects of moderate scope. Operates independently within the defined scope of responsibilities.

Reports to the FPO Supervisor of Ambulatory Capacity Management. The template builder is responsible for creating, analyzing, and supporting provider and ancillary templates. Serves as the subject matter expert for template design and build through analysis of provider utilization reports. Scope includes template design and management for provider schedules.

Performs duties related to scheduling templates and managing all incoming change requests for provider templates in EPIC. Responsible for determining impact on decision trees and maintaining organization standards.

Template Maintenance Team identifies and proactively mitigate issues which create barriers to ambulatory access and patient flow.

Responsibilities

of time

Essential Function (Yes/No)

Key Responsibilities

(To be completed by Supervisor)

50%
YESAnalysis, designs, implements, maintains, audits and evaluates provider and resource scheduling templates in Epic.
15%
YES
Facilitates and triages priority of template change requests to determine impact to standard workflows, decision trees, organizational standards, or system configuration

10%
YES
Collaborates with clinic teams to ensure sucessful template optimization and maintenance. Proactively meets with operations managers in order to coordinate optimal template designs, ensure appropriate maintenance and address any concerns. Resolves build issues in accordance with system template standards.

10%
YES
Evaluating different scheduling functionality to enhance template design to improve throughput and/or access

5%
YESParticipates in user training in clinical software, hardware and / or operating systems of limited complexity. Develops training tools and user aids.
5%
YESTroubleshoots and documents moderately-complex issues with clinical software, hardware and / or operating systems. Performs root cause analysis, informs management and takes action. Coordinates service and support between clinical engineering, IT, networks, and outside vendors.
5%
YESMaintains consistent written and verbal communication to management, team members, department operations, users and other stakeholders with emphasis on template and schedule expectations, barriers and opportunities.
100%
(To update total %, enter the amount of time in whole numbers (without the % symbol - e.g., 15, 20) then highlight the total sum (e.g., 1%) at the bottom of the column and press F9. The total sum should add up to 100%.)

Qualifications

REQUIRED QUALIFICATIONS

• At least 1 year of relevant experience
• Working knowledge of clinical applications systems and functions, including development, implementation, user support, maintenance, and system testing and evaluation.
• Demonstrated problem-solving skills, with the ability to quickly diagnose problems and develop multiple options for effective and timely resolution of issues and problems.
• Demonstrated interpersonal and customer-service skills to collaborate productively on a team and to provide training and support to clinical providers and staff.
• Detail-oriented, with demonstrated organizational skills and the ability to manage time efficiently, prioritize tasks, set schedules, and complete projects in a timely and cost-effective manner.
• Demonstrated skills in written and verbal communications, with the ability to convey technical information to clinical users in a clear and concise manner.
• Working knowledge of departmental systems and procedures for documentation and reporting, with the ability to perform tests, and to analyze, and interpret relevant data.

PREFERRED QUALIFICATIONS

• Bachelor's degree in health care information technology, computer science, or related area, and/or equivalent combination of experience/training.
• EPIC CERTIFICATIONS