Job Overview

Call Centre Agent to join our dedicated administrative team. This is a FULL_TIME position based in Texas City, Texas, United States. The offered compensation is between $35.00 - $49.00 USD per hour.

Responsibilities

* Serve as the first point of contact by managing a high volume of inbound and outbound calls with professionalism and courtesy.
* Provide accurate information to parents, students, and the public regarding school programmes, admission processes, events, and general policies.
* Direct enquiries efficiently to the appropriate faculty, staff, or department.
* Maintain detailed and accurate records of all communications within our school's database.
* Conduct follow-up calls to prospective families and support enrolment initiatives.
* Assist with administrative duties, including data entry and communication scheduling, as required.
* Handle sensitive and confidential information with the utmost discretion.
* Uphold the Christian values and professional standards of Cumberland Christian School in every interaction.

Qualifications

* Proven experience in a call centre, customer service, or administrative support role.
* Exceptional verbal and written communication skills with a clear, professional telephone manner.
* Strong interpersonal skills, demonstrating patience, empathy, and a positive attitude.
* Excellent organisational and multitasking abilities, with a keen attention to detail.
* Proficiency in using computers, including Microsoft Office Suite and experience with CRM or database systems.
* The ability to work independently and as part of a collaborative team.
* An understanding of and alignment with the mission and values of a Christian educational institution is highly desirable.

Benefits

* A competitive hourly wage.
* Access to a comprehensive benefits package.
* Generous paid time off and a holiday schedule.
* Opportunities for professional development and training.
* A positive and supportive work environment rooted in Christian values.

Locations Kansas City