Motorola Solutions

CAD Systems Manager - Eastern Region

Motorola Solutions$90K — $100K *
Technical Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years experience in IT or Public Safety
  • 3+ years experience with Computer Science, Networking, Engineering, and System Maintenance
  • Public Safety Applications experience, especially with CAD/RMS/Mobile
  • Proven experience in deploying enterprise hardware and software solutions
  • Strong communication skills for building customer relationships
  • Ability to multitask in a fast-paced environment

Responsibilities

  • Provide technical customer operations support
  • Develop strategies for operational efficiencies
  • Execute customer operations policies
  • Build and maintain customer relationships
  • Initiate problem-solving actions
  • Perform root-cause analysis for problems
  • Lead process improvement initiatives

Benefits

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
Full Job Description

Department Overview

CCSS (Command Center Solutions Services) is a group that delivers software solutions to the public safety sector. Our group is committed to providing the technology, knowledge, and tools that will allow our customers to focus on their mission critical goals and responsibilities. We provide support for ground breaking products and solutions that enable public safety entities to respond more quickly and safely to emergent situations. CCSS deploys and supports products such as Computer Aided Dispatch, Records Management Systems, Jail Management Systems, Call-Handling Solutions and Mobile Data Computing, among other offerings. CCSS is a fast-paced environment that seeks motivated and professional individuals willing to work towards our goals as an organization.
Job Description

THIS IS AN ON-SITE POSITION WORKING AT THE ANNE ARUNDEL COUNTY PUBLIC SAFETY FACILITY IN SEVERNA PARK, MD. THE SELECTED CANDIDATE MUST LIVE WITHIN COMMUTING DISTANCE OF SEVERNA PARK, MD.

Responsibilities:

  • Provides tailored technical customer operations support.

  • Develops strategies for implementing operational efficiencies by reviewing work flows, procedures, and performance.

  • Executes customer operations policies and procedures.

  • Builds and maintains positive, effective, and mutually beneficial-working alliances with customers.

  • Initiates problem solving action and follows through to resolution.

  • Performs root-case analysis of problems to formulate and recommend improved alternative operations

  • Leads process improvement initiatives.

Preferred Qualifications:

  • 3+ years of IT or Public Safety experience

  • 3+ years Computer Science, Networking, Engineering, System Maintenance experience (public safety system experience preferred)

  • 3+ years of Public Safety Applications experience involving CAD/RMS/Mobile, and other emergency 911 center equipment greatly preferred

  • Proven track record working with or deploying enterprise hardware and software solutions; HP preferred

  • Experience creating positive working relationships with customers and application end users.

  • Able to function effectively in a fast-paced, demanding environment that regularly requires the ability to multitask.

  • Excellent verbal and written communication skills.

  • Comfortable working both alone and in a team environment.

  • Experience with Microsoft Windows Server and Desktop Operating Systems (MCSA/MCSE skills)

  • Experience with Microsoft SQL Server, ODBC and Ops Manager (SCOM)

  • Experience with Public Safety Applications including CAD and Mobile

  • Experience with Virtualization software

  • Experienced with Network Load Balancing (NLB) and Clustering

  • Experience with hardware blades and Storage Area Networks (SAN); HP preferred

  • Experience with firewalls and routers; Fortigate preferred

  • Familiarity with JavaScript, .NET, ESRI 10.X and XML

  • Ability to troubleshoot application system issues including hardware, network and third-party components

Preferred Knowledge:

  • Basic understanding of networking (socket connections, ports and hosts, etc.)

  • Motorola PremierOne CAD experience

  • Experience with GPS/AVL devices

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

Target Base Salary Range: $90,000 - $100,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

#LI-BA1

#LI-ONSITE


Basic Requirements

  • High School diploma, Associates, or Bachelors degree, plus 3 years of experience in one of the following areas: Public Safety Applications, Customer Support, IT, Records Management Systems, or Technology

  • Must be able to obtain a background clearance as required by our government customers.


Travel Requirements

25-50%
Relocation Provided

None
Position Type

Experienced
Referral Payment Plan

Yes

Our U.S.Benefitsinclude:

  • Incentive Bonus Plans

  • Medical, Dental, Visionbenefits

  • 401K with Company Match

  • 10 Paid Holidays

  • GenerousPaidTime Off Packages

  • Employee Stock Purchase Plan

  • PaidParental & Family Leave

  • and more!


About Motorola Solutions

Motorola provides products, technologies, and services for mobile, wireline digital communication, information, and entertainment applications. Its product portfolio includes smartphones operating on the Android operating system, feature phones, media tablet devices, wireless accessories, and more. Its range of smartphone products includes the Moto X first generation, Moto X second generation, Moto G first generation, Moto G second generation, and more. It is also the manufacturer of Moto 360, a smartwatch that provides services such as notifications, updates, and other related features. It also provides monitors, cordless phones, applications, and accessories such as cases, wireless headsets, wireless speakers, and more. In addition, it provides multimedia content, including video, voice, messaging, and cloud-based and Internet-based applications and services to multiple screens such as mobile devices, televisions, media tablets, and personal computers. Its Medios service platform enables service providers to deliver content on devices. Motorola is based in Chicago, Illinois. It primarily sells its products in the United States, China, Brazil, and Singapore. Motorola currently operates as a subsidiary of Google Inc.

Motorola Solutions Careers

Join the dynamic team at Motorola Solutions today and be part of a company renowned for its relentless innovation, leadership in technology, and a commitment to professional excellence. As a global leader in communications and electronics, Motorola Solutions offers unparalleled job opportunities designed to empower your career growth and development. Work You’ll Do At Motorola Solutions, you will collaborate with a diverse team of experts who are at the forefront of technological innovation and public safety solutions. Our work impacts lives, ensuring safety and security for communities around the world. You will be part of a culture that values diversity, equity, and inclusion, and where every team member’s contribution is valued. Lead in Innovation and Technology Motorola Solutions is not just about radios and hardware; we are at the cutting edge of software solutions, AI, and data analytics. By joining our team, you will work on groundbreaking projects that redefine how public safety communicates in the digital age. Your work will help develop smart solutions that keep people safe and businesses thriving. Grow Your Career With Motorola Solutions, your career trajectory is boundless. We offer a variety of professional development and leadership training programs to help you hone your skills and advance within the company. From internships to full-time positions, Motorola Solutions is committed to nurturing talent and fostering an environment where innovation thrives. Benefits and Culture Our employees enjoy a competitive package of benefits that supports their life and well-being. These include health, vision, and dental insurance, employee assistance programs, and flexible working arrangements. At Motorola Solutions, we believe in maintaining a work-life balance that fosters both personal and professional growth. Join Our Team Explore the numerous employment opportunities at Motorola Solutions. Whether you are a seasoned professional or a recent graduate, we have positions ranging from engineering to marketing, sales to project management. We are hiring individuals who are passionate, curious, and ready to drive change. Networking and Professional Development Motorola Solutions values networking and connections within the industry. We encourage our employees to engage in various professional groups and forums to enhance their networking skills and industry knowledge. This engagement is pivotal in fostering a collaborative environment and sparking innovation within our teams. Internship Programs Our internship programs offer a robust introduction to the world of public safety solutions and communications technology. Interns at Motorola Solutions gain hands-on experience, working alongside seasoned professionals and participating in projects that make real-world impacts. Stay Connected Join the Motorola Solutions career community to stay updated on new job openings, company news, and industry developments. Tailor your job search with our career tools and get tips on crafting the perfect resume and acing your interview. Search Motorola Solutions Jobs Ready to start your journey with Motorola Solutions? Search open positions that match your skills and interests. We are looking for individuals who are driven, creative, and ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Motorola Solutions.
Learn more about Motorola Solutions
Size
18,700 employees
Market Cap
$42.7 billion
Industry
Net Income
$949 million
Founded
1928
5 Year Trend
+6.2%
Revenue
$7.4 billion
NASDAQ

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