What we needSymbotic is seeking a Buyer to manage the end-to-end warranty and returns recovery process for material claims from customer sites. This role owns supplier return PO issuance, claims tracking, and resolution timelines, while driving supplier accountability through warranty term negotiation, repair agreements, and recovery of credits, replacements, or no-cost repairs. The ideal candidate also onboards and manages repair partners to expand capacity and improve turnaround, partners cross-functionally with Service, Quality, Engineering, and Planning to support root cause analysis and prevent recurrence, and brings strong ERP/data skills to maintain accurate planning data and optimize cost and delivery outcomes.
What you'll do - Manage end-to-end repair and recovery for warranty and return claim material from customer sites.
- Issue supplier return POs, track claims/notifications, and ensure timely resolution.
- Negotiate warranty terms and repair agreements with suppliers to secure favorable conditions.
- Lead supplier recovery efforts (credits, replacements, no-cost repairs) and hold suppliers accountable to performance standards.
- Identify and onboard repair partners to increase capacity and reduce turnaround time.
- Partner with Service, Quality, Engineering, and Planning to resolve issues, support root cause analysis, and prevent recurrence.
- Streamline warranty and repair workflows; implement tools and best practices to improve turnaround, visibility, and supplier performance.
- Maintain accurate purchasing data and planning parameters per MPS/MRP best practices.
- Optimize total cost of ownership and on-time delivery through planning and control of automation-related activities.
What you'll need - Bachelor's degree in Business, Supply Chain, or related field preferred, or equivalent work experience.
- Minimum 3 years of procurement experience and/or supplier warranty administration.
- Minimum 3 years of experience with ERP/MRP systems; SAP preferred for PR/PO generation.
- Experience with relevant commodities (conveyors, lifts, robotics, automation controls, metal, material handling systems) and familiarity with the related supply base.
- Advanced Excel (Pivot Tables, VLOOKUP/XLOOKUP); experience with data visualization tools (e.g., Power BI, Tableau) preferred.
Our Environment - Up to 10% of travel may be required. Employees must have a valid driver's license and the ability to drive and/or fly to client and other customer locations.
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The base range for this position in the posted location is $71,000.00 - $97,900.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.
