Global Workplace Solutions (GWS) Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability, resulting in an agile and efficient service delivery.
In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services, including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.
About the Role: As a CBRE Business Unit Leader you will assist with the oversight of the Business Unit responsible for completing strategic objectives across multiple portfolios. The role is responsible for overseeing the strategic leadership across the business unit. This incorporates driving rapid sustainable growth, P&L responsibilities, statutory compliance and governance, the management and development of staff, (operational, sales, contract support and management), the continual development of our customer base and full operational responsibility for the business unit
What You'll Do: - Drive a safety-first culture, promoting proactive behaviors to reduce harm and improve the well-being of our People.
- Formulate business and sales plans in response to anticipated economic, technological and market trends.
- Drive the sustainable and profitable growth of the BU.
- Be responsive to customers, meeting in person where possible to develop long term relationships.
- Monitor and improve Client satisfaction, at a minimum capturing NPS and CSAT data from across the Business Unit quarterly, monthly where possible.
- Understand and anticipate customer requirements, through engagement and the sharing of best practice and thought leadership.
- Ensure an appropriate customer reporting regime exists at account level and attend quarterly and annual meetings to drive the strategic development of accounts with customers.
- Ensure appropriate governance and controls exist to deliver high quality, safe, and compliant operational outcomes.
- Ensure robust Account Reviews are prepared and presented to the BUD monthly by Account Leads, with relevant input from AGMs and support staff. Coach and guide improvement, ensuring the detail receives the appropriate check and challenge.
- Prepare and deliver a monthly Business Unit Review (BUR) ensuring there are no surprises, no untruths, and sufficient challenge of presented data has taken place to validate the content.
- Build a robust succession plan for the BU.
- Drive continuous improvement and innovation across the BU, promoting the use of company tools and sharing best practice throughout.
- Support People Engagement and account DE&I objectives; promote and maintain CBRE culture throughout business.
- People Leadership and engagement, ensuring everyone is clear of their role, responsibilities and objectives and building a culture of ownership, teamwork and continual development.
- Ensure the team has both the competence and motivation to execute their role and reach their full potential. This includes the completion of mandatory training, suitable induction, and job specific learning.
- Drive growth through appropriate strategic direction and planning, ensuring all pipeline activity is accurately detailed and forecast, for Projects and new business opportunities.
- Motivate, guide and support the Business Development team to sufficiently cultivate new leads to meet growth targets and expectations.
- Accountable for successful tender/bid development within the BU, including sales and operational resourcing, sign offs, document and commercial reviews, and presentation/pitch standards.
- Full responsibility for Profit & Loss including the development of business financial plans for revenue and profit delivery, management of WIP, debt, cost control, and growth - ensuring targets are met or exceeded.
- Ensure business policies and processes are effectively communicated and implemented across the BU.
- Drive effective commercial and financial governance across the BU through accurate reporting, and appropriate checks and balances.
- Drive the procurement strategy for the BU, focusing on outcomes such as value, performance, compliance, and diversity, to meet business goals.
- Drive the use of preferred suppliers and ensure suitable vendor management controls exist at Accountlevel in order to leverage maximum value.
This is not a comprehensive list of job requirements, additional tasks may be included.
What You'll Need: - Proven ability to build and grow a business unit, combining an entrepreneurial approach to opportunity identification with hands-on business development and pipeline management experience.
- Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Bachelor's degree with focus on business, technical or management areas.
- Minimum of four years of related experience and/or training.
- Growth mindset.
- People management and leadership experience including recruitment, development and appraising.
- Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.
- Leadership skills to set, manage and achieve targets with a direct impact on multiple departments' results within a function.
- History of achieving results / targets and growing business.
- Advanced financial skills and knowledge to review complex financial reports prepared by others.
- In-depth knowledge of Microsoft Office products, including Word, Excel, PowerPoint, Outlook, etc.
- Expert organizational skills and an advanced inquisitive mindset.
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
CBRE GWS
CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
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