General Dynamics

Business Technology Liaison - Sustainment and Aftermarket (Ground Combat Vehicles)

General Dynamics$85K — $110K *
Aerospace & Defense
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 8+ years in business operations, manufacturing, IT, or related fields
  • Bachelor's degree in Information Technology, Manufacturing, Business, or related disciplines
  • Deep knowledge of Oracle eBusiness and enterprise applications
  • Proficiency in ERP/Oracle CSO tools and reporting/query platforms like COGNOS and OBIEE
  • Familiarity with AI platforms and data science tools preferred
  • Strong communication and leadership abilities
  • Self-directed and detail-oriented work style

Responsibilities

  • Provide functional support and troubleshooting for enterprise applications
  • Deliver hands-on training for hardware and software usage
  • Represent the Customer Support Organization (CSO) in software and hardware requirements
  • Lead IT projects aligned with CSO operations and objectives
  • Interface with technical teams for hardware and software support
  • Identify and implement continuous improvement opportunities in business processes
  • Evaluate and integrate AI solutions to enhance operational efficiency

Benefits

  • Flexible work schedules
  • 401(k) with company match
  • Bonus eligibility
  • Employee development opportunities
  • Tuition reimbursement
  • On-site amenities
  • Comprehensive medical, dental, and vision insurance
Full Job Description
Job Description

Job Description

The Business Technology Liaison supports sustainment and aftermarket activities for Ground Combat Vehicles, with a strong focus on business operations, compliance, and the effective use of enterprise applications such as Oracle eBusiness. This role acts as a key liaison between business stakeholders and IT, ensuring operational excellence and continuous improvement across sustainment processes.

Key Responsibilities

Functional Support & User Assistance
  • Provide functional support to end users of enterprise applications, including Oracle E-Business Suite, Contract Lifecycle Management (CLM) ,TIPQA , by troubleshooting issues, assisting with system navigation and functionality, and coordinating with technical teams to resolve application-related problems.
  • Assist users in resolving issues related to software and hardware usage.
  • Deliver hands-on training to users for proper utilization of fielded hardware and software.
  • Offer expertise in the creation and maintenance of reporting tools available to end users.

Customer Support Organization (CSO) Representation
  • Represent the Customer Support Organization (CSO) across all GDLS Markets regarding requirements for software and hardware.
  • Act as a liaison for CSO requirements when changes are proposed by CSO, GDLS Division IT, or other GDLS process centers.
  • Coordinate and submit suggestions for hardware and software enhancements to drive business process innovation.

Leadership & Implementation
  • Provide leadership for activities required to implement new functionality within enterprise applications.
  • Lead and manage IT projects supporting CSO operations, ensuring alignment and successful delivery.

Technical Interface & Support
  • Serve as the technical interface through the CSO IT Business Relationship Manager for technical hardware and software support.
  • Monitor and troubleshoot tool and software integrations with GDLS applications.
  • Support the development, modification, and upgrade of enterprise and sustainment applications.

Continuous Improvement & Innovation
  • Identify, recommend, and implement continuous improvement opportunities in business processes and supporting systems.
  • Act as the CSO IT SME to realize the agenda of technical innovation, meeting customer needs and driving internal operational excellence.

Reporting & Analytics
  • Provide expertise in data management, analytics, and reporting to support informed decision-making and performance improvements.

Artificial Intelligence (AI) Implementor
  • Identify opportunities to integrate AI solutions to enhance sustainment and aftermarket operations.
  • Collaborate with business and IT teams to design, develop, and deploy AI-driven tools and processes (such as predictive maintenance, intelligent data analytics, and process automation).
  • Evaluate and recommend AI platforms and technologies that align with organizational goals.
  • Lead pilot projects and proof-of-concept initiatives for AI adoption.
  • Provide training and change management support to facilitate user adoption of AI tools.
  • Monitor AI system performance and ensure solutions are scalable, secure, and compliant with relevant regulations.


Job Requirements

Experience
  • Minimum of 8 years of experience in business operations, manufacturing, IT, or related fields.
  • Prior experience in sustainment or aftermarket support preferred.

Education
  • Bachelor's degree required (preferred fields: Information Technology, Manufacturing, Business, or related disciplines).

Technical Skills
  • Robust understanding of Oracle eBusiness and related enterprise applications.
  • Proficiency in ERP/Oracle CSO tools and reporting/query platforms such as COGNOS and OBIEE.
  • Familiarity with AI platforms, machine learning concepts, and data science tools is highly desirable.
  • Ability to efficiently troubleshoot and resolve technical and functional issues.
  • Experience with EDI integrations and enterprise application support.

Communication & Leadership
  • Excellent oral and written communication skills; able to convey complex information clearly.
  • Proven ability to lead discussions and present to cross-functional teams and stakeholders of varying sizes.

Work Style
  • Self-directed, highly organized, and attentive to detail.
  • Demonstrated ability to work both independently and collaboratively in team environments.
  • Strong customer service orientation, with prior experience in customer or supplier-facing roles preferred.

Additional Attributes
  • Strong problem-solving skills and a continuous improvement mindset.
  • Ability to manage multiple priorities while maintaining high accuracy and thorough follow-up.

Compliance
  • Ensure compliance with company policies, procedures, and standards, as well as applicable laws and regulations.
  • Ensure the adherence to ISO 9001, AS9100, ITAR, FAR/DFARS, NIS, CMM regulations, and company security policies for processes.


General Dynamics Lands Systems provides a competitive compensation package, site specific flexible work schedules, 401(k) with Company Match; Bonus Eligibility, Employee Development Opportunities, Tuition Reimbursement, On-site Amenities, and comprehensive Medical/Dental/Vision Insurance.

About General Dynamics

General Dynamics is involved in business aviation; land and expeditionary combat vehicles and systems, armaments, and munitions; shipbuilding and marine systems; and mission-critical information systems and technologies. General Dynamics has four main business segments. Aerospace designs, develops, manufacturers and services a comprehensive offering of advanced business-jet aircraft. Combat Systems specializes in producing, supporting and sustaining land and expeditionary combat systems for the U.S. military and its allies. Marine Systems designs, builds and supports submarines and a variety of surface ships for the U.S. Navy and commercial customers. The Information Systems and Technology group offers a breadth and depth of technology and service capabilities that support a wide range of government and commercial needs, including systems integration expertise; hardware and software products; and engineering, management and support services.

General Dynamics Careers

Join the dynamic team at General Dynamics, a leader in global defense, aerospace, and technology services. As a pivotal player in innovation and security, General Dynamics offers unparalleled job opportunities for professionals eager to advance their careers in a cutting-edge environment.

Work You’ll Do

At General Dynamics, we empower our employees to drive innovation and lead with integrity and excellence. With a commitment to professional growth and diversity, our team is at the forefront of developing solutions that make a difference in the world. Whether in engineering, cybersecurity, or project management, your work at General Dynamics will contribute to missions that matter.

Explore Career Paths

General Dynamics is not just a company; it's a community where you can build a career that aligns with your passion and skills. From internships to leadership positions, the breadth of opportunities supports your professional journey at every stage.

Innovate and Lead

Join a team where innovation is the status quo. At General Dynamics, you’ll work alongside industry experts to solve complex challenges with cutting-edge technology. Our leadership is committed to fostering a culture of growth and learning, where you can lead projects that explore new frontiers.

Professional Development

Invest in your future with General Dynamics’ robust professional development programs. Enhance your skills through targeted training, workshops, and seminars that propel your expertise and leadership capabilities forward.

Diversity and Inclusion

At General Dynamics, we believe diversity drives innovation. Our inclusive culture welcomes diverse perspectives and ideas, fostering an environment where all employees can thrive. Through diversity training and networking opportunities, we ensure every team member can contribute uniquely and significantly.

Benefits and Culture

Experience a culture that prioritizes the well-being and satisfaction of its employees. General Dynamics offers competitive benefits, including health care, retirement plans, and flexible working arrangements, to ensure a healthy work-life balance. Our team-oriented culture encourages collaboration and mutual respect, making General Dynamics a great place to work.

Join Our Team

Ready to advance your career at General Dynamics? Explore our current job opportunities and find a position that matches your skills and ambitions. We are continuously hiring talented individuals who are passionate about making a difference.

Prepare for Your Interview

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Join General Dynamics today and be part of a team that values leadership, innovation, and diversity. See what exciting and rewarding opportunities await you in a career at General Dynamics.
Learn more about General Dynamics
Size
103,100 employees
Market Cap
$67.9 billion
Industry
Net Income
$3.1 billion
Founded
1952
5 Year Trend
+4.7%
Revenue
$37.9 billion
NASDAQ

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