Job Description
Job Details General Summary: The Business Systems role leads the ownership, optimization, and enhancement of DGMN's Customer Relationship Management (CRM) and Order Management System (OMS) ecosystem, ensuring it effectively supports revenue growth, operational efficiency, and high-quality data throughout the end-to-end commercial lifecycle. Acting as a strategic partner to cross-functional stakeholders, the role translates business strategy and revenue workflows into scalable, well-governed CRM and OMS solutions. Through strong system ownership, actionable insights, and enablement, this position solves complex business challenges and enables informed, data-driven decision-making across the organization. Duties & Responsibilities: - Define, own, and execute the CRM/OMS roadmap aligned to DGMN's strategy and operational needs, with a focus on scalability, automation, continuous improvement, and platform modernization. (20%) - Serve as the accountable business and systems lead for DGMN's revenue operations, partnering closely with cross-functional stakeholders to translate business objectives into effective, technology-enabled solutions. (20%) - Own the overall technical health, performance, and reliability of the CRM/OMS revenue technology stack, ensuring systems operate effectively and managing system configuring, administration, and optimization to deliver business outcomes. (20%) - Lead the migration, implementation and rollout of a future-state CRM and/or OMS platform, driving business requirements, system configuration, data migration, integration readiness, and change management. (20%) - Evaluate, recommend, and lead the implementation of new CRM/OMS capabilities, integrations and supporting technologies to enable end-to-end revenue workflows and operational efficiency. (10%) - Develop enablement materials, training programs, and communications to support users through system changes, drive adoption, reinforce best practices, and socialize key learnings across the organization. (5%) - Design and deliver reporting and dashboards that provide actionable insights into key business performance metrics. (5%)
