Dollar General Corporation

Business Systems Senior Manager

Dollar General Corporation • $115K — $125K *
Goodlettsville, TN 37072In-Person
Enterprise Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree required; advanced degree preferred in business, information systems, or related field.
  • 6+ years of hands-on experience with CRM, OMS, or revenue technology platforms.
  • Experience with Retail Media Networks (RMN) or ad tech organizations is strongly preferred.
  • Demonstrated expertise in managing complex, cross-functional initiatives involving technology, business, and operations.
  • Proven ability to partner across sales, marketing, finance, and operations for seamless workflow integration.
  • Strong project management skills with a focus on multiple initiatives in dynamic environments.
  • Ability to analyze data for actionable business insights and optimize systems accordingly.

Responsibilities

  • Define and execute the CRM/OMS roadmap to align with business strategy and enhance efficiency.
  • Serve as a primary lead for revenue operations, translating business goals into technology-driven solutions.
  • Ensure the health and performance of CRM/OMS systems through effective management and optimization.
  • Lead the implementation and migration to updated CRM and/or OMS platforms, overseeing all phases.
  • Evaluate, recommend, and integrate new CRM/OMS capabilities to improve operational workflows.
  • Create enablement materials and training to support user adaptation and best practices.
  • Provide insightful reporting and dashboards to track and enhance business performance metrics.

Benefits

  • Full-time remote position, allowing for flexible work arrangements.
  • Opportunity to work in a growing, dynamic organization with a focus on technology innovation.
  • Collaborative work environment with cross-functional teams that enhance professional growth.
  • Access to ongoing training and development programs to further enhance skills and knowledge.
Full Job Description
General Summary:

The Business Systems role leads the ownership, optimization, and enhancement of DGMN's Customer Relationship Management (CRM) and Order Management System (OMS) ecosystem, ensuring it effectively supports revenue growth, operational efficiency, and high-quality data throughout the end-to-end commercial lifecycle. Acting as a strategic partner to cross-functional stakeholders, the role translates business strategy and revenue workflows into scalable, well-governed CRM and OMS solutions. Through strong system ownership, actionable insights, and enablement, this position solves complex business challenges and enables informed, data-driven decision-making across the organization.

Duties & Responsibilities:
  • Define, own, and execute the CRM/OMS roadmap aligned to DGMN's strategy and operational needs, with a focus on scalability, automation, continuous improvement, and platform modernization. (20%)
  • Serve as the accountable business and systems lead for DGMN's revenue operations, partnering closely with cross-functional stakeholders to translate business objectives into effective, technology-enabled solutions. (20%)
  • Own the overall technical health, performance, and reliability of the CRM/OMS revenue technology stack, ensuring systems operate effectively and managing system configuring, administration, and optimization to deliver business outcomes. (20%)
  • Lead the migration, implementation and rollout of a future-state CRM and/or OMS platform, driving business requirements, system configuration, data migration, integration readiness, and change management. (20%)
  • Evaluate, recommend, and lead the implementation of new CRM/OMS capabilities, integrations and supporting technologies to enable end-to-end revenue workflows and operational efficiency. (10%)
  • Develop enablement materials, training programs, and communications to support users through system changes, drive adoption, reinforce best practices, and socialize key learnings across the organization. (5%)
  • Design and deliver reporting and dashboards that provide actionable insights into key business performance metrics. (5%)

Qualifications

Knowledge, Skills, & Abilities:
  • Deep knowledge of CRM platforms and order management systems (OMS), including experience owning, evolving, or transitioning customer and revenue systems in a scaled business environment; Salesforce experience and/or certification is valued but not required.
  • Strong comfort with database architecture and data model design, including the ability to understand, evaluate, and influence how customer, order, and revenue data is structured across CRM, OMS, and integrated systems. Experience partnering with technical teams to ensure data models support scalable workflows, reporting accuracy, system performance, and long-term platform evolution, while maintaining data integrity and governance standards.
  • Strong understanding of Retail Media Networks (RMN), revenue operations, and commercial workflows, including sales lifecycle management, advertising products, campaign execution, billing, and post-sale support.
  • Demonstrated ability to operate with strong business acumen, including the ability to understand commercial objectives, apply context, and design systems that effectively support revenue growth and operational efficiency.
  • Proven expertise leading complex, cross-functional initiatives that span business, operations, and technology teams, with clear accountability for outcomes and delivery.
  • Exceptional project management and organizational skills, with the ability to manage multiple concurrent initiatives in a fast-moving, highly dynamic environment.
  • Highly detail-oriented, self-directed, and clear communicator, with strong critical-thinking and problem-solving capabilities.
  • Ability to analyze data, reporting, and system outputs and translate them into insights, recommendations, and actions that drive measurable business results.

Work Experience &/or Education:
  • Bachelor's degree required; advanced degree in business, information systems, engineering, or a related field is a plus.
  • 6+ years of relevant experience owning or supporting CRM, OMS, or revenue technology platforms in a business-critical environment, with demonstrated accountability for outcomes.
  • Experience working within or supporting a Retail Media Network (RMN), digital media organization, ad tech ecosystem, or revenue operations function strongly preferred.
  • Proven background partnering with sales, marketing, finance, operations, and technology teams to support end-to-end commercial workflows, from pre-sale through post-sale execution and reporting.
  • Hands-on experience leading system evolution, optimization, or platform transitions (e.g., CRM migrations, OMS implementation or replacement) in a growing or transforming organization.
  • Strong CRM and OMS platform experience; Salesforce experience and/or certification is a plus.


This is a full-time remote position with a salary range of $115K-$125K annually.

About Dollar General Corporation

Dollar General is a small-box discount retailer that makes shopping for everyday needs simpler and hassle-free. They make shopping for everyday needs simpler and hassle-free by offering a carefully edited assortment of the most popular brands at low everyday prices in small, convenient locations. Dollar General ranks among the largest retailers of top-quality brands made by America's most-trusted manufacturers, such as Procter & Gamble, Kimberly Clark, Unilever, Kellogg's, General Mills and Nabisco.

Dollar General Corporation Careers

Join the vibrant team at Dollar General Corporation, a leader in cost-effective retailing, and propel your career forward in an environment ripe with opportunities for growth and innovation. As one of the largest discount retailers in the United States, we offer a range of job opportunities designed to help you harness your potential and cultivate your professional skills.

Work You’ll Do

At Dollar General Corporation, we are committed to enhancing our team's capabilities through continuous leadership development, diversity training, and ample growth opportunities. Whether you're seeking a position in management, sales, logistics, or corporate support, our expansive network ensures a fit for your skills and ambitions.

Innovate and Lead

Embrace the chance to work on industry-leading projects that redefine retail standards. Our culture thrives on innovation and leadership, encouraging each team member to contribute unique ideas that drive company success. Dollar General is where your initiative and creativity can pave the way for significant advancements in both your career and our company’s footprint.

Join Our Inclusive Team

Diversity and inclusion are at the core of our employment philosophy. At Dollar General Corporation, we believe in giving everyone a voice and fostering an inclusive culture where you can thrive. Our team is a mosaic of diverse backgrounds and perspectives, making us stronger and more innovative.

Professional Growth and Development

Advance your career with Dollar General’s commitment to professional development. We offer a variety of training programs and leadership workshops to help you hone your skills and prepare for future challenges. From internships for emerging talents to leadership roles for seasoned professionals, Dollar General nurtures your career at every level.

Benefits and Perks

Choosing a career at Dollar General Corporation means more than just a job. We provide competitive benefits to support both your professional and personal life, including health insurance, retirement plans, and employee discounts. Moreover, our commitment to work-life balance is designed to ensure you succeed without sacrificing your well-being.

Explore Job Opportunities

Ready to take the next step in your career? Explore the wide range of positions available at Dollar General Corporation. From in-store hiring to corporate positions, each role offers a chance to be part of a team committed to reshaping the retail landscape.

How to Apply

Start by visiting our Careers page to browse the current openings. Tailor your resume to highlight relevant experience and skills that align with the job description. Prepare for your interview with insights into Dollar General’s culture and values, and stand out as a knowledgeable and motivated candidate.

Stay Connected

Don’t miss out on future job alerts, company news, and professional tips that can aid your career journey. Join our network, engage with us through our careers blog, and connect with Dollar General on various networking platforms to stay informed and ahead in your career.

Join Dollar General Corporation Today

Embark on a rewarding career path at Dollar General Corporation where your growth is our priority. Be part of a company that values innovation, leadership, and a diverse workforce. Your future awaits at Dollar General, where we’re not just building stores, we’re building careers.

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Learn more about Dollar General Corporation
Size
163,000 employees
Market Cap
$54.8 billion
Industry
Retail & Consumer Goods
Net Income
$2.5 billion
Founded
1939
5 Year Trend
+9.3%
Revenue
$32.4 billion
NASDAQ
DG
* Ladders Estimates

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