“Pay scale information is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any selected candidate or employee, which is always dependent on actual experience, education, qualifications, and other factors.  A full review of our comprehensive pay and benefits will be discussed at the offer stage with the selected candidate.”

This position is not eligible for Sponsorship.

Summary

The Business Systems Analyst III is a liaison between end-users (clients or vendors) and the Company’s internal IT software development team. The position is responsible for reviewing, analyzing, and evaluating basic to moderately complex business systems and user needs. Formulates systems to parallel overall business strategies; writes detailed description of user needs, program functions, and steps required to develop or modify computer programs.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Interviews end-users/customers to define business requirements for complex software modifications and enhancements. Meets with internal or external clients to discuss enhancement requests as needed. 

• Translates business requirements by reviewing, analyzing and evaluating needs into functional specifications.  Coordinates and responds to requests for changes from original specifications. 

• Facilitates design sessions with the business and technical resources to ensure that proposed solutions meets the needs of the business.  Consults with technical teams on design and database issues. 

• Defines/documents requirements and business rules to assist in the development of software specifications to include system requirements, flow charts, as well as report mock-ups.

• Drives and/or leads projects to completion for assigned projects.  Develops project plans, prioritizes project tasks, and provides regular status updates on project progress to management and stakeholders.

• Develops business processes to ensure developed application meets all project requirements. Ensures that projects are completed on time and are accurate according to defined specifications as well as within budget.

• Performs quality control checks on software before it is released to the QA department.  Provides support to software development and QA staff as needed.

• Handles, prioritizes and manages multiple Service Requests (SR’s) throughout entire software development life cycle.  Handles software release management of designated applications.

• May mentor and provide functional work direction to less experience Business Systems Analysts.

Supervisory Responsibilities        

No supervisory responsibilities

Client Responsibilities

This is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written).  One must be able to; manage difficult or emotional client situations; Respond promptly to client needs; Solicit client feedback to improve service; Respond to requests for service and assistance from clients; Meet commitments to clients.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience 

BS/BA and 4+ years’ experience or equivalent combination of education and experience

Computer Skills

• Proficient in operating in the latest Windows environments

• Proficient in all Microsoft Office tools

• Basic UNIX command level experience

• Intermediate working SQL query knowledge, PL/SQL a plus

• Intermediate understanding of relational database concepts, experience with Oracle a preferred

• Intermediate understanding of Agile and Waterfall software development methodologies

• Comfortable in requirements gathering and creating flow diagrams, experience with Microsoft Visio and Project preferred

Certificates, Licenses, Registrations

None required; Certified Business Analysis Professional (preferred)

Other Skills and Abilities

• Ability to work collaboratively on project teams and/or matrix-managed teams.

• Ability to appropriately schedule and prioritize projects to ensure timely and effective delivery of IT solutions.

• Good written and verbal communications skills with emphasis on translating technical concepts to non-technical audiences.

• Results oriented and ability to juggle projects with changing priorities and deadlines

• Familiarity with PBM business model (plans, programs, and practices) as well as pharmaceutical practices (nomenclature, medications) helpful.

Reasoning Ability

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Mathematical Skills

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.

• Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. 

Language Skills    

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. 

• Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

Competencies To perform the job successfully, an individual should demonstrate the following competencies:

Composure

Decision Quality

Organizational Agility

Problem Solving

Customer Focus

Drive for Results

Peer Relations

Time Management

Dealing with Ambiguity

Learning on the Fly

Political Savvy

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is regularly required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

This position may regularly be exposed to or encounter moving mechanical parts, high, precarious places, fumes or airborne particles, toxic or caustic chemicals, outdoor weather conditions, risk of electrical shock or vibration. The noise level in the work environment is usually moderate (examples: business office with computers and printers, light traffic).

Work Location

This position works on-site at the San Diego Headquarters or other company location (or from a remote location with management approval based on business requirements). Must provide adequate support to internal clients; be available for regular interactions and coordination of work with other employees, colleagues, clients, or vendors; as well as be available to facilitate effective decisions through collaboration with stakeholders.

Working Hours

This is an exempt level position requiring the incumbent to work the hours required to fully accomplish job responsibilities and reasonably meet deadlines for work deliverables. The individual must have the flexibility to work beyond traditional hours and be able to work nights, at weekends or on holidays as required.  Work hours may be changed from time to time to meet the needs of the business.  Typical core business hours are Monday through Friday from 8:00am to 5:00pm.

Travel

This position requires no t