Description

THE ROLE

We're hiring a Business Systems Analyst to serve as the execution and support layer of our Business Systems team. You'll drive projects from requirements through implementation, translate business needs into system configurations, and keep GLDN's core platforms, including Odoo, Shopify Plus, ShipStation, and UKG, reliable and well-integrated. You'll be the primary liaison between business stakeholders and what our systems can actually do, providing day-to-day support and troubleshooting as issues get escalated to you, and making sure nothing lives only in one person's head by keeping documentation and SOPs current. This is a primarily remote role, with travel to our La Conner, WA headquarters required for onboarding and up to once per quarter thereafter.

If you love translating business needs into clean system configurations and turning a one-off fix into a permanent process - and you also love working in a casual, fun-loving and hard-working environment - keep reading.

JOB SPECS

Department: Business Systems

Reports To: Head of Business Systems

Supervises: None (individual contributor)

FLSA Status: Non-exempt, depending on exact pay rate

Pay Scale: $75,000-$95,000

Location: Remote, with required travel to La Conner, WA for onboarding and up to once per quarter thereafter

Schedule: Full-time

Benefits: Health insurance with HSA option (80% employer paid), employee paid Dental and Vision, 401(k), flexible PTO including holidays, employee jewelry discount, parental leave

KEY RESPONSIBILITIES

Systems Project Management

? Own project execution from requirements gathering through go-live and post-launch support

? Develop project plans, timelines, and status reporting for systems initiatives

? Coordinate cross-functional stakeholders to define requirements and validate solutions

? Manage UAT processes, issue tracking, and deployment workflows

? Escalate risks and blockers to the Head of Business Systems with recommended actions

? Maintain a prioritized backlog of system enhancements and bug fixes

ERP & Platform Support

? Serve as the initial escalation support for system issues, configurations, and user questions

? Troubleshoot and resolve operational issues across core platforms as escalated by the IT Specialist or other stakeholders

? Configure and maintain system settings, workflows, and automations in Odoo

? Support Shopify Plus storefront operations, app integrations, and order flow

? Assist with UKG configuration for HR and payroll workflows

? Partner with the data team on integration points with Snowflake and reporting tools

Process Documentation & Standardization

? Build and maintain the business systems SOP library

? Document system configurations, integration mappings, and decision logic

? Standardize workflows and ensure consistency across departments

? Audit system usage and process adherence, recommending improvements

? Create and maintain training materials for end users

Data Integrity & System Optimization

? Monitor and maintain data quality across all business systems

? Support the data team in identifying and resolving data discrepancies between platforms

? Recommend and implement system optimizations to reduce manual work and errors

? Support data migration efforts for new system implementations

? Ensure master data standards are followed across teams

Vendor & Integration Support

? Coordinate with software vendors and implementation partners on day-to-day technical issues

? Support vendor evaluations with materials and documentation

? Maintain documentation of all active integrations, APIs, and data flows

? Test and validate vendor-delivered configurations and customizations

? Track vendor support tickets and escalate unresolved issues

Requirements

Required

? 3+ years of experience in business systems analysis, ERP administration, or a similar systems/implementation role

? Hands-on configuration experience with an ERP platform (Odoo experience strongly preferred), and comfort working across multiple connected systems

? Demonstrated ability to manage a systems project end-to-end, from requirements gathering through UAT, go-live, and post-launch support

? Strong troubleshooting skills, with experience tracing data discrepancies across integrated systems back to their root cause

? Excellent documentation habits; comfortable building and maintaining SOPs, configuration records, and training materials

Preferred

? Experience with Shopify Plus, ShipStation, or UKG in a configuration or support capacity

? Familiarity with data integration points between operational systems and a data warehouse (e.g., Snowflake)

? Experience working directly with software vendors and implementation partners

? Background in a DTC, ecommerce, or manufacturing environment

? Prior experience supporting a business systems or IT function with no full-time dedicated developer/architect on staff

SKILLS

? Systems configuration and troubleshooting across ERP, ecommerce, and HR/payroll platforms

? Project management: planning, timelines, UAT, and status reporting

? Process documentation and SOP creation

? Data integrity and root-cause analysis across connected systems

? Clear communication with both technical and non-technical stakeholders

? Vendor and integration management

WHAT YOUR FIRST 90 DAYS LOOK LIKE

Month 1: Learn GLDN's core systems (Odoo, Shopify Plus, ShipStation, UKG), current documentation, and open support backlog; shadow the IT Specialist and Head of Business Systems

Month 2: Take ownership of day-to-day system support and the enhancement backlog; begin closing gaps in SOP documentation

Month 3: Fully own a systems project end-to-end and serve as the primary point of contact for platform support and stakeholder requests

SUCCESS METRICS (FIRST 12-18 MONTHS)

? Systems projects delivered on time, on scope, with clear documentation

? High system uptime and rapid resolution of operational issues

? Clean, accurate data across all core platforms

? Well-maintained SOPs and system documentation

? Effective stakeholder communication throughout project lifecycles

? Smooth integrations between primary business systems and supporting tools, excluding the data warehouse and BI systems

WHAT YOU'LL GAIN

? Ownership of business systems execution at a growing, tech-forward DTC brand

? Direct partnership with the Head of Business Systems and cross-functional leaders across Operations, Finance, Data, and HR

? The chance to build, not just maintain, the systems and processes that scale with the company