Vacancy Type:

Full-time Permanent

Salary/Hourly Range:

$46.13 - 50.57/hr

Work Details (Days/Hours):

Monday - Friday 35 hours per week

Hybrid Eligible

Yes

Affiliation:

CUPE Local 79

Division and Department

Information and Technology Services

Location:

729 Petrolia Road, Toronto

Number of Vacancies:

1

Existing/New Job:

Existing

Grade:

TCHC 7

Vacancy Status

Existing

Candidate List or Eligibility List:

Candidate List

Make a difference

We are looking for a collaborative Business Systems Administrator to co-ordinate and administer the changes, additions and modifications to Toronto Community Housing business systems including Housing Management Enterprise System (HoMES\Yardi) and future systems. In this role, you will assist in the analysis, design, development, implementation and maintenance activities in relation to infrastructure and applications initiatives in an effort to support our tenant-focused culture.

What you'll do

• Tracks and documents all system deficiencies by gathering information from other Information & Technology Services (ITS) staff and client areas
• Reviews and documents requests for changes to existing systems received from clients
• Recommends and receives instructions on appropriate modifications to business systems
• Liaises with other ITS staff to determine impacts of requested changes, i.e. impact on technology infrastructure and standards, operational impact and costs
• Provides project leadership and oversees the work of vendors, developing project schedules
• Administers contracts, assessing feasibility and usability of vendor systems design and implementation plans
• Identifies and resolves project/application problems and issues and ensures that contract/deliverables requirements are satisfied and specifications are met prior to payment approval
• Acts as facilitator and primary resource on all system changes, ensuring appropriate resources are available, timelines are documented and followed and that plans are communicated to appropriate personnel including ITS staff, clients and vendors
• Tracks progress of business systems change projects
• Investigates and tracks project issues such as technical problems, delays, changes in project scope and budget overruns; facilitates solutions to expedite progress; compiles status reports for Manager
• Liaises regularly with clients to maintain current knowledge of business needs and business systems issues; assisting clients in identifying how IT can assist with business processes
• Maintains regular liaison with other ITS units, attending their meetings and discussing issues and developments, e.g. technological advances, changing client needs, integration issues
• Researches business systems development issues and advances, new software and methodologies; assesses their applicability and opportunity value for TCHC and their potential for improving TCHC business processes; provides information and recommendations to Manager and ITS staff
• Ensures that proper testing methodology is followed for all systems implementation, changes and enhancements for individual systems components and overall systems integration, ensuring that test results are reviewed and evaluated and that errors and deficiencies are corrected
• Participates in post-implementation reviews and resolution of problems
• Ensures that client operation manuals are prepared and maintained
• Assists with and ensures that appropriate training programs are developed to meet client requirements for business systems in consultation with Training and Development staff
• Assists in the identification, analysis and rationalization of information and/or process automation requirements for TCHC clients
• Assists with feasibility studies to clarify objectives and determine feasibility of alternatives; performs cost/benefit analyses of alternatives
• Prepares detailed specifications and designs for custom application components for new or enhanced business applications
• Conducts appropriate testing
• Creates user training material and delivers training
• Performs application maintenance activities
• Assists in resolving production environment related problems
• Develops and maintains accurate systems documentation
• Performs other duties as assigned

What you'll need

• Knowledge of systems analysis, design, development and implementation techniques and current information technologies in order to coordinate systems modifications and enhancements
• Knowledge of and experience in project management methodologies and related skills to plan implementation and maintenance projects and to coordinate the work of external vendors/consultants
• Knowledge of IT standards, computer systems, computing environments and client business processes/ requirements in order to assess need for modifications and ensure its consistency with long/short terms business needs and IT plans
• Knowledge of and experience in vendor management and contract administration practices in order to manage vendor services and contracts
• Knowledge and support experience of TCHC core systems, namely HoMES\Yardi
• Knowledge of current programming languages and techniques and applications development tools to assist with systems analysis and support
• Ability to prepare cost/benefit analyses and feasibility reports
• Analytical and problem solving skills to determine appropriate modifications to business systems and identify solutions to complex operational and implementation issues
• Communications skills to consult with clients regarding system modifications, provide information and guidance to vendors, and prepare comprehensive reports regarding system deficiencies/enhancements/ modifications

What's next

Once you apply, we'll review your resume and contact you if your skills and experience match the qualifications for the role. If you are selected to move forward, the process will include one or more interviews and/or assessments and reference checks.

Candidates for unionized positions must score a minimum of 70% to pass any interview or assessment and be considered for the next stage of the recruitment process. Successful candidates will be determined based on score and where applicable, union seniority. Not all candidates who score 70% or higher will automatically proceed to the next stage of the recruitment process as this will be dependent on the number of candidates and number of available roles.