Job Description
The Business Systems Administrator role is responsible for configuration and maintenance of Salesforce and related Enterprise SaaS applications.
WHAT YOU'LL BE DOING:
• Act as the administrator of Salesforce products, which may include Sales Cloud, CPQ, Service Cloud, or Experience Cloud, and related applications, such as Gainsight, Gong, and Precursive, among others.
• Understand data flows and integrations between multiple enterprise applications. Use systems knowledge to design scalable solutions across all applications.
• Test and QA any changes with peers and/or users as applicable.
• Provide day-to-day end user support and resolve software help center tickets within established Service Level Agreements (SLAs). Day-to-day support may include user provisioning, maintenance of roles and profiles, mass-updates of records, and report and dashboard generation.
• Contribute to the refinement of user stories in our backlog in partnership with the broader team.
• Champion platform excellence, including data governance, security controls, optimal administration of roles, profiles, objects, fields, etc.
• Escalate support tickets as needed to senior-level admins and/or product owner.
• Keep current on available releases, technologies, and applications. Provide guidance to IT and business leaders as needed.
• Participate in day-to-day systems integration of acquired companies as needed. May include data migrations, systems design, configuration changes, etc.
• Participate in larger IT projects, such as version upgrades or new implementations.
Qualifications
YOU'VE GOT WHAT IT TAKES IF YOU HAVE:
• Salesforce Certified Administrator or higher. Must have demonstrated administration skills of Sales Cloud and Service Cloud.
• Ability to think strategically and understand long-term impacts of today's decisions while maintaining exceptional attention to detail
• Ability to manage and prioritize multiple priorities simultaneously
• Ability to translate business requirements into actionable results.
• Strong interpersonal skills and communication skills, including ability to establish strong relationships with internal customers.
• Understanding of software development lifecycle.
• 2+ years in experience in Salesforce as power user or administrator, with at least 1 year as an administrator.
• Basic understanding of database structure.
• Basic understanding of Cloud technologies.
• Bachelor's degree
IT WOULD BE IDEAL IF YOU HAVE:
• Experience with Agile methodologies and working in Sprints.
• Familiarity with Salesforce development framework (Apex, Visualforce).
• User or administration experience in following SaaS applications or similar: Salesforce CPQ, Gong, Highspot, Pardot, and Gainsight.
• Experience integrating acquired systems.
Additional Information
IN OFFICE REQUIREMENT:
Relias values collaboration and wants to ensure that our team members have opportunities to work with their teams regularly for professional development opportunities. Our flexible hybrid work environment requires that you live in the state of North Carolina, within a commutable distance to our office (~1-hour commute). You would be expected to work in our Morrisville, NC Headquarters (close to the Raleigh/Durham airport) approximately 30 days/quarter.
