About This RoleAre you passionate about technology, problem-solving, and helping people succeed? As a Business Systems Associate, you'll play a key role in supporting our Customer Care Center (CCC) by acting as the bridge between business operations and technology.
This is an exciting opportunity for someone who enjoys a mix of systems administration, process improvement, business analysis, and emerging technologies such as AI. You'll collaborate with business leaders, IT developers, and customer service teams to enhance the tools and processes that support thousands of customer interactions.
If you're looking to make a real impact, influence how technology is used across the organization, and gain hands-on experience with Salesforce, AI solutions, SAP, and contact center technologies, this role offers exceptional exposure and growth potential.
This is a hybrid position that requires three days in the office and two days remote per week.Key Responsibilities- Serve as a trusted liaison between Customer Care business teams and IT development teams to ensure solutions meet business needs.
- Help shape the future of the customer experience through innovative technology and process improvement
- Support and enhance critical business systems, including Salesforce CRM, SAP, Five9, and Workforce Management platforms
- Leverage emerging AI technologies and automation tools to improve efficiency and customer experiences.
- Partner with stakeholders to understand challenges, identify opportunities, and translate business needs into actionable solutions.
- Gather requirements and create user stories within an Agile environment.
- Participate in Salesforce enhancement projects, system implementations, and User Acceptance Testing (UAT).
- Provide first-line system support and troubleshooting for Customer Care users.
- Drive adoption and success by training, supporting, and enabling end users.
- Maintain system configurations, user access, data integrity, and business documentation.
- Identify trends, analyze issues, and recommend innovative solutions that improve operational effectiveness.
Required Qualifications - High School Diploma or GED
- 3+ years of customer service experience
- 1+ years of SAP experience
Preferred Qualifications- Associate's Degree or higher.
- Experience supporting SAP business processes in a customer service or operations environment.
- Familiarity with Salesforce CRM.
- Knowledge of AI tools and technologies, including Agentforce.
- Experience gathering requirements and supporting system enhancements.
- Experience training and supporting end users.
- Experience working in a high-volume contact center environment.
- Experience with Agile/Scrum methodologies.
- Familiarity with telephony solutions such as Five9
- Strong organizational skills with the ability to manage multiple priorities
- Proficiency in Microsoft Word, Excel, and PowerPoint
- Exceptional attention to detail and a commitment to quality
Pay RangeThe annual salary for this position is between $64,500.00 - $129,500.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed.
Other CompensationThis position may be entitled to short-term cash incentives, subject to plan requirements.
BenefitsEmployees are eligible for benefits, including:
- Health Care Benefits: Medical, Dental, Vision; Wellness incentives
- Retirement Benefits
- Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
- Disability: Short-term and long-term disability
- Life Insurance and Accidental Death and Dismemberment
- Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
- Tuition Assistance
To learn more about our benefits offering, please click here Work with us | Carrier CorporateThe specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.
Application DeadlineApplications will be accepted for at least 3 days from Job Posting Date: 22 September 2026
Job Applicant's Privacy NoticePlease click on the link to review the Job Applicant Privacy Notice.
Use of AITechnology-enabled tools may support parts of the recruitment process, with oversight by people.
