Business System Adoption Specialist
OBJECTIVES/PURPOSE- Work with GDO, R&D and cross-functional stakeholders to collect develop and deploy effective support materials for systems in DSDS ownership
- Work with the Business System Owner (BSO) for the system portfolio to identify and understand the system capabilities to create easy to understand user facing materials
- Support clinical systems BSO and change management functions by contributing to process development, training, and change management.
ACCOUNTABILITIES- Develop user facing materials for the system(s) in alignment with GDO/R&D business and strategic priorities
- Support the Business System Owner in the development of the overall clinical system user adoption from material development, change management, and communications
- Support system readiness analyses for the enablement of new capabilities.
- Partner with the Product Manager(s) for the clinical systems to ensure understanding of forthcoming system capabilities
- Collaborate with system owners and stakeholders to resolve issues promptly and accurately.
- Actively represent the end user's experience to the BSO to inform any system challenges preventing successful adoption
- Responsible to supporting the education and awareness of available support resources for the end users
EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS:- Bachelor's Degree or international equivalent preferred, advanced degree preferred
- 4+ years of experience in business analysis, stakeholder engagement, change management
- 3+ years of experience in the life sciences preferred, with experience in clinical trial management/operations preferred
- Experience with EDC, clinical trial operational systems, regulatory reporting or vendor management system a plus.
- Experience in training, teaching, presenting with strong communication skills.
- Demonstrated experience working in a matrixed environment and navigating complex issues/situations with vendors to achieve business results
- Ability to navigate complex challenges with a solution-oriented mindset
- Experience with communication and presentation to cross-functional audiences
- Demonstrated experience of providing successful engagement strategies with end-users to ensure strong adoption, and utilization of capabilities.
Employment with ICON is contingent upon having the legal right to work in the country where the role is based.
Rewards & BenefitsICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.
Benefits may include:
- Competitive base salary and performance related incentives
- Health and wellbeing programmes including medical, dental, and vision coverage where applicable
- Retirement and pension plans
- Life assurance and disability coverage
- Employee assistance programmes and wellbeing resources
- Learning and development opportunities through structured training and career pathways
Benefits may vary depending on role and location.
Visit our careers site to read more about the benefits ICON offers.
