Wells Fargo

Business Services Director

Wells Fargo • $150K — $180K *
Business Services
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years in Technology Business Services or equivalent experience
  • 4+ years of management or leadership roles
  • 2+ years leading AI and automation initiatives
  • Experience collaborating with cross-functional stakeholders on AI solutions
  • Strong analytical skills with expertise in workforce planning

Responsibilities

  • Develop strategic plans aligning AI technology with enterprise objectives
  • Lead evaluation and adoption of AI tools to optimize workflows
  • Collaborate with leaders to identify AI opportunities for enhanced outcomes
  • Recommend process improvements through data analytics and automation
  • Manage resources while enhancing efficiency via AI insights
  • Develop and direct a specialized Technology Business Services team
  • Guide development of AI-driven analytics for actionable business insights

Benefits

  • Hybrid work schedule with 3 days in the office
  • Focus on talent development and continuous learning
  • Opportunity to shape organizational strategy in technology operations
  • Involvement in innovative AI and automation projects
  • Culture of transparency, responsibility, and appreciation
Full Job Description
About this role:

As a Technology Business Services Director, you will serve as a trusted advisor to senior technology executives, helping translate vision into execution while leading the business operations that power a high-performing organization. You will play a critical role in guiding strategic priorities, optimizing organizational performance, strengthening governance, and enabling data-driven decisions that deliver measurable business outcomes.

In this highly visible leadership role, you will partner across Technology, Finance, Human Resources, Risk, and business functions to drive portfolio planning, workforce strategy, communications, financial management, executive reporting, and organizational effectiveness. You will also help identify and champion opportunities to leverage AI capabilities to enhance operational efficiency, improve business insights, streamline executive routines, strengthen reporting and forecasting processes, and enable more informed decision-making across the organization.

The ideal candidate is a strategic thinker and transformational leader who can balance long-term vision with disciplined execution, influence senior stakeholders, and foster a culture of continuous improvement, innovation, and accountability.

This role offers the opportunity to shape organizational strategy, lead through change, and directly impact how technology organizations operate, scale, and deliver value in an increasingly AI-enabled future.

Responsibilities:
  • Develop and execute strategic plans that align AI technology priorities with enterprise objectives, translate executive vision into actionable outcomes, and drive initiatives that improve business performance, organizational effectiveness, and technology transformation at scale.
  • Lead the evaluation, adoption, and responsible use of AI-powered tools and solutions that streamline workflows, improve business insights, reduce administrative burden, and support enterprise transformation objectives.
  • Partner with technology leaders, business executives, risk teams, finance partners, and regulators to identify opportunities where AI and automation can improve business outcomes, organizational scalability, and operational resiliency.
  • Identify and recommend opportunities to improve business processes, organizational effectiveness, and risk management practices through the use of data, analytics, automation, and AI-enabled business capabilities that enhance productivity, decision-making, reporting, and operational efficiency.
  • Manage the allocation of people and financial resources while identifying opportunities to increase efficiency through process optimization, automation, AI-enabled insights, and continuous improvement initiatives.
  • Manage and develop a highly specialized Technology Business Services team, driving operational excellence and delivering strategic business services for cross-functional stakeholders and internal partners.
  • Develop and execute strategies that leverage AI-driven analytics and reporting capabilities to provide leadership with actionable insights, workforce trends, portfolio visibility, and performance metrics that support informed business decisions.
  • Lead the Technology Business Services team in resolving highly complex business and operational challenges while ensuring alignment with organizational goals, risk requirements, and enterprise priorities.
  • Interpret, develop, and govern policies, procedures, and business processes, including frameworks that support the effective, responsible, and compliant use of emerging technologies and AI-enabled business solutions.
  • Influence senior leaders in developing data-driven operating models and business strategies that improve organizational performance, resource planning, and execution of strategic priorities.
  • Foster a culture of innovation, continuous learning, and responsible AI adoption by helping teams understand how emerging technologies can enhance productivity, collaboration, decision-making, and employee experience.
  • Develop and guide a culture of talent development that prepares employees to effectively utilize AI-enabled tools and data-driven practices while supporting the organization's long-term business objectives.


Required Qualifications:
  • 10+ years of Technology Business Services experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
  • 4+ years of management or leadership experience.
  • 2+ years of experience driving AI and automation initiatives that enhance business performance, scalability, and operational resilience.


Desired Qualifications:
  • 2+ years of experience partnering with technology, business, risk, and finance stakeholders to identify and implement AI and automation solutions that improve business outcomes and operational efficiency.
  • Proven experience in workforce strategy, organizational design, or HR leadership within a technology environment
  • Strong analytical and modeling skills; experience with workforce planning tools and platforms.
  • Exceptional stakeholder management and cross-functional coordination capabilities.
  • Deep understanding of labor cost modeling, talent development, and operational governance.


Job Expectations and Core Values:
  • Be Humble: You're smart yet always interested in learning from others.
  • Work Transparently: You always deal in an honest, direct, and transparent way.
  • Take Ownership: You embrace responsibility and find joy in having the answers.
  • Learn More: You regularly self-educate and improve your skill set.
  • Show Gratitude: You show appreciation and respect to those you work with.


Hybrid Work Schedule 3 days a week in office

This role is not eligible for Visa Sponsorship

Posting End Date:

8 Oct 2026
*Job posting may come down early due to volume of applicants.

About Wells Fargo

Wells Fargo Careers

Joining Wells Fargo means becoming part of a distinguished financial institution that has been a cornerstone of innovation and leadership in the banking industry. At Wells Fargo, we offer a plethora of job opportunities designed to empower your career growth and development in a diverse and inclusive environment.

Work You’ll Do

At Wells Fargo, you will be part of a team that values diversity and is committed to fostering an inclusive culture. We are looking for professionals who are eager to drive innovation and lead with integrity. Our employees are our greatest asset, and we invest in their professional growth through comprehensive leadership and diversity training programs that are recognized industry-wide.

Explore a Multitude of Career Paths

Whether you're interested in a position in finance, IT, customer service, or management, Wells Fargo has career opportunities in various fields. Our team members benefit from job stability, competitive benefits, and a culture that values and rewards performance and dedication.

Internship Programs

Kickstart your career with a Wells Fargo internship. Our programs provide invaluable industry exposure, professional skills development, and networking opportunities that often lead to full-time employment offers. Interns at Wells Fargo work on real projects, solve actual challenges, and gain the mentorship of seasoned professionals.

Professional Growth and Development

We believe in nurturing the potential of our employees. Wells Fargo offers robust training programs and resources to help every team member excel in their current roles and prepare for future challenges. Growth at Wells Fargo is not just about climbing the career ladder but expanding your skills and expertise to add value to our team and customers.

Benefits and Rewards

Wells Fargo is committed to the well-being of our team members. We offer a comprehensive benefits package that includes health care, retirement plans, and generous paid time off. Additionally, we provide unique perks like employee discounts, adoption assistance, and tuition reimbursement.

Join Our Team

Discover the opportunities waiting for you at Wells Fargo by exploring open positions that match your skills and interests. We are continuously hiring and looking for individuals who bring creativity, passion, and a drive to serve our customers.

Stay Connected

Keep up to date with the latest from Wells Fargo Careers by subscribing to our job alert emails. Tailor your subscription to receive updates that align with your career preferences and get insider tips on crafting the perfect resume and acing your interview.

Networking and Innovation

At Wells Fargo, networking and innovation go hand in hand. We encourage our employees to connect across departments and roles to foster new ideas and strategies that lead to groundbreaking solutions.

Empower Your Career

Step into a role at Wells Fargo where your skills will be honed, your achievements recognized, and your career can flourish. We're not just filling positions; we're building leaders who are equipped to navigate the complexities of the financial world. Join Wells Fargo today and be part of a team that’s redefining the future of banking.
Learn more about Wells Fargo
Size
246,577 employees
Market Cap
$155.2 billion
Industry
Net Income
$3.3 billion
Founded
1852
5 Year Trend
-5.9%
NASDAQ

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