Cisco

Business Segment Strategy & Process Manager

Cisco • $128K — $191K *
Raleigh, NC 27610In-Person
Business Services
8 - 10 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's Degree required.
  • 10+ years of related experience necessary.
  • Proven experience in stakeholder engagement, influencing and aligning across various functions.
  • Strong proficiency in AI as a productivity tool for process design and documentation.
  • Ability to translate ambiguous business problems into structured requirements.
  • Demonstrated focus on executing programs that yield measurable outcomes.
  • Deep understanding of Cisco's sales and customer success ecosystem.

Responsibilities

  • Engage with segment stakeholders to develop and maintain business segment strategies.
  • Collaborate with the CRM Business Capability Managers to align platform plans and delivery.
  • Serve as the main contact for segment senior leadership on business initiatives.
  • Document and analyze current state processes, policies, and user journeys.
  • Develop strategies for process evolution based on analysis and feedback.
  • Define roles and responsibilities to enhance organizational clarity and process purity.
  • Co-design and facilitate business activation programs and process transformations.

Benefits

  • Work remotely from anywhere in the USA.
  • Opportunity to develop deep domain expertise in Go-To-Market strategies.
  • Collaborative environment with senior leadership engagement.
  • Chance to influence and drive process improvements across multiple platforms.
Full Job Description
The application window is expected to close on: 09/14/2026This role can be performed anywhere in the USA.

About the Role:

The Business Segment Strategy & Process Manager serves as a consultant to business segment stakeholders and Business Capabilities Managers (BCMs). In this role, you will own the strategy, definition, documentation, and build of business processes and requirements for specific process areas serving High Touch and Focus accounts.

You will develop deep domain expertise in Go-To-Market (GTM) policies, procedures, and standards, along with a strong understanding of role-based persona user journeys. You will drive process transformations that prioritize business segment and persona requirements back to the BCM teams across all REI and GSPO platforms (e.g., OCC, GONG, Contactability, CCW).

Key responsibilities include:
  • Collaborating with segment and persona stakeholders to develop, evolve, and maintain Business Segment strategy, process and persona strategy, and requirements.
  • Partnering with the CRM Business Capabilities (BCM) organization, which builds the platform plans that are then handed off to CETO for delivery.
  • Acting as the primary point of contact for segment senior leadership on the status of the Business Segment Roadmap and its aligned initiatives.

This role focuses on the Onboarding and Adoption ecosystem of processes and personas that enable the segment's GTM motions.

What will you do:
  • Stakeholder Engagement: Directly engage with business and field segment and persona users and stakeholders to gain an intimate understanding of their daily experiences, tools, processes, and difficulties.
  • Process Analysis & Documentation: Document and analyze current state process flows, policies, decision-making frameworks, hand-off dependencies, and user journeys.
  • Process Strategy: Develop strategy for evolution of process by persona, segment and system based on findings, gaps analysis and stakeholder feedback.
  • Governance & Accountability: Define and detail clear roles and responsibilities across the Segment GTM to increase organizational clarity and process purity. Drive consensus on improvement changes where necessary.
  • Process Transformation: Build future-state process transformations that align with business priorities, including the creation of future-state policy definitions and user journey maps.
  • Business Capability Team Collaboration: Collaborate with Business Capabilities Managers to provide accurate representations of personas in process flows. Translate these insights into high-level business requirements that inform the Business Capability Managers & Roadmap, which is then used by Technical Product Managers to develop technical solutions.
  • Business Activation: Co-Design and Facilitate Programs in the Segment with Business Activation and Adoption as well as any other required Extended SSPO Team.

Who You Are

Minimum Requirements
  • Bachelors Degree
  • 10+ years related experience
  • Stakeholder Engagement: You influence and align stakeholders across functions and levels - including senior leadership - building the buy-in needed to move initiatives forward.
  • AI Proficiency: You harness AI effectively as both a thought partner and a productivity multiplier - whether that's synthesizing stakeholder inputs into clear process requirements, pressure-testing persona journeys and GTM process designs, accelerating documentation of business processes and roadmaps, or drafting first-pass narratives and presentations for senior leadership. You're always looking for creative new ways to infuse it into how you and the team work.
  • Business Strategy-to-Requirement Translation: You take ambiguous business problems and convert them into structured, actionable persona and process requirements that teams can build against.
  • Execution Focus: You have a track record of delivering programs that produce measurable business outcomes, not just activity.
  • Functional Subject Matter Expertise: You bring a deep understanding of Cisco's Sales, Customer Success, Renewals and Partner ecosystem - its personas, processes, and the connections between them - and you use that fluency to ground your decisions and recommendations.
  • Sales Process Expertise: You understand how sales workflows run, and you have a sharp eye for where automation can remove friction and drive meaningful impact.

Preferred Requirements
  • Management Consulting background and skillset not required, but preferred
  • End-to-End Ownership: You own complex, cross-functional initiatives from strategy through execution, staying accountable for outcomes at every stage rather than handing off and hoping.
  • Communication & Influence: You collaborate naturally with diverse stakeholders, drive decision-making, and bridge the gap between business needs and technical delivery. You bring strong executive engagement and storytelling ability that makes complex ideas land.

About Cisco

Cisco Careers

Join the vibrant team at Cisco, a global leader in networking and cybersecurity solutions, where innovation and leadership thrive. Cisco offers a plethora of job opportunities that cater to a range of skills and experiences, making it an ideal place for both seasoned professionals and those seeking an internship to jumpstart their career. Work You’ll Do At Cisco, you’ll be part of a culture that values diversity, leadership, and professional growth. Engage in work that matters with a team that combines technology, creativity, and the power of human connection to redefine networking. Cisco’s commitment to innovation isn’t just about technology, but also about transforming the way we work and collaborate. Cisco’s employment philosophy supports career advancement and nurtures a leadership pipeline that is equipped with diversity training and opportunities for growth. Whether you’re applying your skills to drive our latest innovations or using our vast networking capabilities to solve complex problems, at Cisco, every role is impactful. Join Our Dynamic Team Explore job opportunities in areas ranging from engineering to marketing, sales to cybersecurity. Cisco is hiring individuals who are passionate, curious, and ready to drive change. Positions at Cisco offer competitive benefits, a supportive culture, and the chance to work with cutting-edge technology. Internship Programs Kickstart your career with a Cisco internship. Gain invaluable industry experience, enhance your resume, and build professional networks that last a lifetime. Our internships provide hands-on experience and the chance to work on projects that matter. Leadership and Development Cisco is committed to fostering leadership skills and providing employees with the training needed to succeed. Our leadership programs help you develop new skills, manage teams effectively, and lead with confidence. Cisco’s commitment to professional development ensures that your career path is as dynamic as our technologies. Benefits and Culture Cisco understands the importance of a balanced life. Our benefits package is designed to ensure that our team members are healthy, happy, and secure. At Cisco, you’ll find a supportive culture that encourages open communication, teamwork, and mutual respect. Stay Connected Join Cisco’s Talent Network Stay informed about new positions that match your skills and interests. At Cisco, we value the curiosity and unique perspectives of our team members. Subscribe to receive personalized job alerts and insider tips directly from our hiring managers. Explore Cisco Jobs Ready to advance your career at Cisco? Search open positions, prepare your resume, and get ready for an interview that could lead to your next big opportunity. At Cisco, we’re not just filling positions—we’re investing in leaders. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await you at Cisco.
Learn more about Cisco
Size
79,500 employees
Market Cap
$194.5 billion
Industry
Telecommunications & Hardware
Net Income
$10.1 billion
Founded
2014
5 Year Trend
+1.4%
Revenue
$48 billion
NASDAQ
CSCO
* Ladders Estimates

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