The hiring range for this opportunity is $93,000 to $130,000 annual salary along with incentive opportunities, creating a competitive total compensation package based on our pay scale, and may be modified by location and is commensurate with qualifications and experience.

POSITION SUMMARY - Business Relationship Manager I and II

Proactively identifies business prospects through business development efforts and collaboration with various business groups; working closely with Commercial Banking, Treasury Management and Retail Banking to acquire and expand business relationships. Presents a variety of business lending and deposit solutions to meet client needs through profiling and understanding business & industry trends. Using business financial experience, is the primary sales contact for the small business market segment, to maximize small business growth through a proactive service and solutions approach. Responsible for overall relationship profitability.

MAJOR RESPONSIBILITIES - Business Relationship Manager I
• Manages and cultivates relationships with business clients, assists them with their financial needs, and promotes banks products and services.
• Acquires new business through targeted marketing efforts and proactive outreach and by expanding and nurturing existing client relationships.
• Represents the Bank in the community for the purpose of generating additional business and identifying potential CRA opportunities for the bank.
• Understands the local market and proactively develops relationships with centers of influence and internal and external networks and referral sources to ensure ongoing growth.
• Understands and interprets financial and cash flow statements to assess and analyze financial conditions of companies and industry trends
• Delivers exceptional customer service and instils confidence in customers by listening attentively and asking insightful questions to understand the customers' needs and preferences and takes prompt actions to address immediate needs.
• Adheres to business banking lending processes, policies, procedures, legal, regulatory, audit, and ethical requirements.
• Ensures all requests are processed accurately and timely. Collaborates with internal and external partners to ensure seamless service delivery and to provide a high-quality customer service experience.

MAJOR RESPONSIBILITIES - Business Relationship Manager II
• Discusses and promotes all Bank products and services to establish complete client relationship and collaborates with business partners, bringing in product specialists to help problem solve or structure a transaction.
• Learns and understands the key components of the client's industry, business and personal goals to effectively make recommendations of the bank's products and services that would meet the client's needs.
• Collaborates with internal teams, such as credit underwriters, analysts, and customer loan servicing officers to deliver comprehensive banking solutions to clients in a timely manner.
• Attends networking and community events to build a strong professional network and represent the bank for the purpose of brand recognition, generating additional business, and identifying potential CRA opportunities for the bank.
• Evaluates client's financial health and risk profiles to determine creditworthiness and suitability for different banking products and services.
• Stays informed about market trends, industry insights, and regulatory changes to proactively identify opportunities for clients and for the bank.
• Understands the local market and proactively develops relationships with centers of influence, and internal and external networks and referral sources to ensure ongoing growth.
• Monitors portfolio for quality, risk, and adherence to policy. Works closely with portfolio managers, Management, and Credit Administration, to ensure sound portfolio management, client introductions, and timely resolution of issues.

EDUCATION, EXPERIENCE AND OTHER SKILLS PREFERRED - Business Relationship Manager I and II
• High school diploma or equivalent, required. Bachelor's degree preferred.
• Proven track record of sales, prospecting new business and enhancing existing relationships.
• Business RM I: 3 years of relevant experience in related field, preferred; or an equivalent combination of education and experience.
• Business RM II: 4 years of relevant experience in related field, preferred; or an equivalent combination of education and experience.
• A strong understanding of financial products and services, as well as proficiency in financial analysis and risk assessment.
• Exceptional verbal and written communication skills are crucial for building and maintaining relationships with business clients.
• Excellent organizational skills and the ability to complete a high volume of work with accuracy.

*Full job descriptions available upon request