Role: Business Relationship Manager - BFSI

Location: Detroit, MI

Key Responsibilities

1. Client Relationship Management
• Build and maintain executive-level relationships with client stakeholders (CXO, Business Heads, Operations Leaders, Technology Leaders).
• Act as the trusted advisor for business transformation, operational excellence, and technology modernization initiatives.
• Drive customer satisfaction, account governance, and strategic engagement.
• Conduct periodic business reviews and executive steering meetings.

2. Account Growth & Sales
• Own account growth targets and revenue expansion.
• Identify opportunities across:

oDigital Transformation, Data & AI, Cloud & Infrastructure

oApplication Services, Business Process Services (BPS)

oIndustry-specific solutions
• Lead and coordinate RFPs, proposals, solution shaping, and contract negotiations.
• Drive cross-sell and up-sell opportunities.

3. Business Development
• Develop multi-year account growth plans.
• Build pipeline and pursue new logos or additional business units within existing clients.
• Create account strategies aligned to client business priorities and market trends.

4. Delivery Governance
• Partner with delivery teams to ensure:

oSLA achievement

oOperational excellence

oRisk management

oFinancial performance

oCustomer satisfaction
• Escalate and resolve business-critical issues.
• Drive transformation and productivity initiatives.

5. Executive Stakeholder Management
• Engage with:

oCIOs, COO/Operations Heads, CFO organizations

oChief Claims Officers, Chief Underwriting Officers

oProcurement leaders
• Position organization as a strategic transformation partner.

6. Financial Accountability
• Manage account P&L.
• Track revenue, margins, utilization, and profitability.
• Drive commercial negotiations and contract renewals.

7. Transformation Leadership
• Identify opportunities for:

oAI/GenAI adoption

oAutomation & Process reengineering

oDigital operations

oCustomer experience improvement

oBuild transformation roadmaps and business cases

Qualifications:
• 10-15 years of experience in account management and client relationship roles.
• Strong knowledge of BFSI operations and transformation programs.
• Experience in BFSI Domain especially Retail Banking, Asset Finance
• Regulatory Compliance, Risk Management
• Executive stakeholder management experience.
• Experience in governance, delivery oversight, and growth initiatives.

Key Skills:

Business Skills
• Account Strategy, Revenue Growth, Consultative Selling
• Executive Engagement, Financial Management, Contract Management

Leadership Skills
• Stakeholder Management, Negotiation,
• Influencing, Team Leadership, Conflict Resolution

Transformation Skills
• Digital Transformation, Data & Analytics, AI & GenAI,
• Automation, Process Excellence

Salary Range: $135,150- $182,850 a year

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