Role: Business Relationship Manager - BFSI Location: Charlotte, NC Key Responsibilities: 1. Client Relationship Management • Build and maintain executive-level relationships with client stakeholders (CXO, Business Heads, Operations Leaders, Technology Leaders). • Act as the trusted advisor for business transformation, operational excellence, and technology modernization initiatives. • Drive customer satisfaction, account governance, and strategic engagement. • Conduct periodic business reviews and executive steering meetings. 2. Account Growth & Sales • Own account growth targets and revenue expansion. • Identify opportunities across: oDigital Transformation, Data & AI, Cloud & Infrastructure oApplication Services, Business Process Services (BPS) oIndustry-specific solutions • Lead and coordinate RFPs, proposals, solution shaping, and contract negotiations. • Drive cross-sell and up-sell opportunities. 3. Business Development • Develop multi-year account growth plans. • Build pipeline and pursue new logos or additional business units within existing clients. • Create account strategies aligned to client business priorities and market trends. 4. Delivery Governance • Partner with delivery teams to ensure: oSLA achievement oOperational excellence oRisk management oFinancial performance oCustomer satisfaction • Escalate and resolve business-critical issues. • Drive transformation and productivity initiatives. 5. Executive Stakeholder Management • Engage with: oCIOs, COO/Operations Heads, CFO organizations oChief Claims Officers, Chief Underwriting Officers oProcurement leaders • Position organization as a strategic transformation partner. 6. Financial Accountability • Manage account P&L. • Track revenue, margins, utilization, and profitability. • Drive commercial negotiations and contract renewals. 7. Transformation Leadership • Identify opportunities for: oAI/GenAI adoption oAutomation & Process reengineering oDigital operations oCustomer experience improvement oBuild transformation roadmaps and business cases Qualifications: • 10-15 years of experience in account management and client relationship roles. • Strong knowledge of BFSI operations and transformation programs. • Experience in BFSI Domain especially Corporate Banking, Lending, Capital Markets • Regulatory Compliance, Risk Management • Executive stakeholder management experience. • Experience in governance, delivery oversight, and growth initiatives. Key Skills: Business Skills • Account Strategy, Revenue Growth, Consultative Selling • Executive Engagement, Financial Management, Contract Management Leadership Skills • Stakeholder Management, Negotiation, • Influencing, Team Leadership, Conflict Resolution Transformation Skills • Digital Transformation, Data & Analytics, AI & GenAI, • Automation, Process Excellence Salary Range: $135,150- $182,850 a year #LI-AD1