What We DoThe Business Process Manager 6 Quality Governance is responsible for leading the enterprise quality management function for GO Title, ensuring operational quality governance, stakeholder alignment, continuous improvement, and strategic execution across supported business segments.
This role provides leadership and direction for the Quality organization, including Quality Leads, Senior Quality Leads, quality governance initiatives, stakeholder engagement strategies, operational reporting, and QMS optimization.
Position PurposeProvides strategic and operational leadership for GO-Title 27s quality management framework, driving enterprise quality governance, stakeholder engagement, operational quality strategy, and continuous improvement.
Essential Functions- Lead and oversee the GO-Title Quality Governance organization.
- Establish enterprise quality standards and governance practices.
- Develop operational quality strategies aligned with business goals.
- Oversee enterprise quality performance and corrective action effectiveness.
- Monitor operational quality metrics and reporting.
- Drive enterprise-level continuous improvement initiatives.
- Ensure effective utilization of the Quality Management System (QMS).
- Establish strategic partnerships with stakeholders and operational leadership.
- Serve as an escalation point for significant quality concerns.
- Lead executive-level quality reviews and operational alignment discussions.
- Lead, mentor, and develop Quality Leads and Senior Quality Leads.
- Oversee enterprise quality reporting, dashboards, and executive summaries.
- Lead enterprise quality transformation initiatives.
Job Complexities- Leads highly complex enterprise quality operations.
- Exercises substantial independent judgment and strategic decision-making authority.
- Balances operational quality governance with stakeholder partnership and business alignment.
- Manages enterprise-level operational risks, escalations, and stakeholder concerns.
Supervision Received or Extended- Manages operational quality functions across supported business areas.
- Provides leadership and direction for Quality Leads and operational quality initiatives.
- Oversees stakeholder engagement, reporting, and continuous improvement efforts.
- Responsible for coaching, mentoring, and talent development within the Quality organization.
Knowledge and Skills / Technology Used- Advanced knowledge of quality management systems and operational governance.
- Strong analytical and root cause analysis skills.
- Strong stakeholder management and relationship-building capabilities.
- Excellent executive communication and presentation skills.
- Ability to influence across operational and executive environments.
- Customer-service-oriented leadership approach.
- Experience leading operational improvement initiatives.
- Proficiency with Microsoft Office Suite and reporting tools.
Typical Education- Bachelor 27s degree in Business, Operations, Quality Management, or related field preferred.
Typical Range of Experience- Typically requires 8 312+ years of operational, quality, title, or related business experience.
- Experience leading quality governance and operational improvement initiatives preferred.
- Experience facilitating executive-level discussions preferred.
Leadership PhilosophyTransparency
Partnership
Accountability
Operational Excellence
Customer-Service-Oriented Leadership
Shared Success
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Pay Range: $97,700.00 - $130,300.00 AnnuallyThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **
