Business Process Automation EngineerAbout the RoleWe're looking for a hands-on Business Process & Automation Engineer to help eliminate manual work across Customer Service, Finance, and Operations. You'll identify process inefficiencies, build automations, and integrate systems to improve accuracy, scalability, and productivity. This role is ideal for someone who enjoys solving business problems with technology and working directly with users to implement practical solutions.
What You'll Do- Analyze and improve business processes across Customer Service, Finance, Operations, and IT to increase efficiency, accuracy, and scalability
- Design, develop, and support automated workflows and system integrations that streamline order processing and reduce manual effort
- Automate transaction and order intake into Odoo ERP from multiple sources, including email, PDF, CSV, Excel, EDI, APIs, customer portals, and eCommerce platforms
- Partner with Finance to automate invoicing, payment processing, reconciliations, reporting, and other month-end activities
- Support customer, vendor, and trading partner onboarding, including EDI setup, integrations, and implementation of standardized processes
- Build dashboards, reports, and monitoring tools that provide visibility into operational performance and proactively identify issues
- Collaborate with stakeholders to translate business requirements into practical technology solutions while documenting processes, supporting users, and optimizing business applications
Qualifications- 3+ years of experience in business systems, process automation, systems integration, or related roles
- Experience with Python scripting, APIs, data transformation, and system integrations
- Strong analytical, problem-solving, and communication skills
- Experience with ERP, CRM, or business applications
Preferred- Odoo, Shopify, SPS Commerce, SAP, HubSpot, or Microsoft 365 experience
- EDI transactions and trading partner onboarding
- Power Automate, UiPath, or other RPA platforms
- AI/OCR document processing experience
- Familiarity with finance operations and reconciliation processes
What Makes You Successful- Curious and self-motivated
- Comfortable working with both technical and non-technical teams
- Willingness to utilize Claude or other AI systems to rapidly develop and prototype solutions
- Focused on continuous improvement and practical solutions
- Able to turn business challenges into scalable automation opportunities
