United Nations Federal Credit Union

Business Process Analyst

United Nations Federal Credit Union • $110K — $130K *
Long Island City, NY 11101In-Person
Business Services
Less than 5 years of experience
2 days ago
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree in management information systems, corporate communications, or equivalent
  • 2 years of experience in customer journey modeling
  • 4 years of experience in process analysis and improvement
  • Strong analytical ability and problem-solving skills
  • Ability to work independently and within a team environment
  • Must be a critical thinker

Responsibilities

  • Uphold UNFCU's mission by delivering exceptional service to team members and members.
  • Conduct complex analysis to assess current and future state processes.
  • Develop and maintain business process models that ensure team alignment.
  • Identify insights from analysis that lead to improvements and innovations.
  • Apply best practices to design and document comprehensive customer journeys.
  • Collaborate with teams to gather data for identifying process enhancement opportunities.
  • Lead sessions with diverse stakeholders to facilitate alignment and progress.

Benefits

  • Opportunity to participate in training and development programs.
  • Engagement in conferences alongside learning about emerging industry trends and processes.
Full Job Description
What you'll do

  • Regardless of seniority or role, uphold UNFCU's mission, core values, and guiding principles by providing an exceptional service experience to colleagues and members alike through consistent demonstration of our service excellence behaviors.
  • Conduct complex analysis of current state and future state processes.
  • Develop and maintain business process models to foster a shared understanding among teams.
  • Identify actionable insights from analysis that drive improvements, solutions, and innovations.
  • Apply Center of Excellence best practices to design customer journey models and document comprehensive end-to-end customer experiences.
  • Recommend improvements to business processes and customer journeys that align with organizational strategy.
  • Collaborate with member experience teams to gather qualitative and quantitative measures to identify opportunities.
  • Lead and facilitate collaborative sessions between technical and non-technical stakeholders to ensure alignment and progress.
  • Provide support for go-live activities, address production issues, and conduct post implementation reviews to ensure successful outcomes and capture key findings.
  • Promote industry standard process architecture and a culture of data centric decisions.
  • Remain informed on emerging trends, tools, processes, and technologies that can enhance the efficiency and effectiveness of transformation efforts.
  • Oversee the evaluation, creation, publication, and maintenance of documentation for requested changes from business units, ensuring internal teams are notified of updates.
  • Provide support with internal requests from management or other departments as needed.
  • Generate and deliver reports to management and staff from various database sources efficiently.
  • Manage the technical administration of designated systems, including configurations and user administration as needed.
  • Participate and conduct system, product, or solution testing.
  • Develop training materials, knowledge transfer documents, proposals, project plans, memos, presentations to support the use of new solutions and products.
  • Provide support for Business Continuity Planning activities related to specific applications and business units.
  • Assist with research and analysis to address audit and examination findings.
  • Cross train designated personnel to ensure effective backup coverage.
  • Participate in Credit Union training and development programs.
  • Attend vendor conferences and present findings to IT department and business units.
  • Perform additional responsibilities as assigned and as business needs evolve.
  • Ensure compliance with federal and state laws and regulations and UNFCU's Code of Ethics & Business Conduct.


What we're seeking

  • Bachelor's degree in management information systems, corporate communications, or equivalent
  • 2 years of experience in customer journey modeling
  • 4 years of experience in process analysis and improvement
  • Strong analytical ability and problem-solving skills
  • Ability to work independently and within a team environment to complete assigned projects in a timely manner
  • Must be a critical thinker


What makes you stand out

  • Experience using SQL and Excel for data analysis
  • Familiarity with software application use cases and support
  • Knowledge of business process modeling notation (BPMN 2.0)


About United Nations Federal Credit Union

The United Nations Federal Credit Union (UNFCU) is a credit union that serves the employees, retirees, and family members of the United Nations and its affiliated organizations. UNFCU offers a range of financial products and services, including savings accounts, checking accounts, loans, mortgages, and credit cards. UNFCU is headquartered in Long Island City, New York and was founded in 1947.
Learn more about United Nations Federal Credit Union
Size
500 employees
Industry
Finance & Insurance
* Ladders Estimates

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