Drives end-to-end demand and supply planning for the company's server systems and rack-level product lines. Serves as the central point of accountability for forecast accuracy, supply-demand balancing, material liability, and L10-L12 operational readiness, partnering across Sales, Product, Operations, Manufacturing, and Finance.
Key ResponsibilitiesSupply Chain Ecosystem (L10-L12)- Design and scale the L10-L12 partner network (CMs, ODMs, integrators, logistics, deployment teams) for rack and cluster-scale delivery including sourcing, selection and ongoing performance management.
- Drive partner/vendor contracts and lead the development and communication of supply chain responsibility requirements in all Statements of Work (SOWs).
- Serve as the primary point of contact for supply chain risk identification, escalation, and resolution across active vendor relationships.
Demand & Supply Planning- Own the monthly demand forecast (SKU / configuration / customer); lead S&OP and drive forecast accuracy and bias improvements.
- Translate demand into executable build plans and rack integration schedules with manufacturing and CMs; balance supply, inventory turns, and revenue attainment.
- Drive customer orders through fulfillment and commit ship dates against build availability and component readiness.
Material Management & Sourcing- Lead material management across CMs, ODMs, and internal sites; resolve shortages and protect build commits.
- Drive alternate sourcing (AVL / AML qualification) with Commodity Management and Procurement to mitigate single-source and lead-time risk.
- Negotiate contractual material liability terms based on lead times (liability windows, flexibility, forecast-to-PO rules); quantify and report exposure monthly.
- Conduct BOM risk analysis for NPI and sustaining products; drive mitigation plans for long-lead, single-source, EOL, and high-liability components.
Service, RMA & Lifecycle- Own planning for RMA flows and field replacement programs; ensure FRU availability and SLA attainment with the service organization.
- Manage NPI ramp planning, EOL transitions, and last-time buys to minimize E&O and stranded inventory.
Cross-Functional Collaboration- Single planning point of contact for Sales (commits, lead times, fulfillment); align with Finance on revenue plans.
- Publish weekly / monthly planning dashboards; present plans and risks to BU leadership.
Qualifications- Bachelor's in Supply Chain, Business, Engineering, or related; 5+ years in demand / supply / material planning, preferably in hardware, server, or data center.
- Strong S&OP / IBP knowledge; BOM structures and CM / ODM manufacturing flow.
- Experience with alternate sourcing and material liability negotiation.
- Proficiency with planning systems (SAP IBP, Oracle, Kinaxis, o9, Anaplan, or equivalent); advanced Excel.
Preferred:- CTO / BTO server or rack-scale planning; L10-L12 integration and RMA operations; hyperscaler or AI/ML infrastructure customer dynamics; APICS CPIM / CSCP; MBA.
Key Performance Indicators- Forecast accuracy & bias
- Build plan attainment
- Ship-date commit accuracy
- Inventory turns & E&O
- Material liability exposure
- BOM risk closure
- FRU SLA attainment
- RMA turnaround
- L10-L12 on-time to customer-ready
- Revenue attainment vs. plan
