The Business Operations Project Manager is a central operator responsible for building, managing, and scaling how project work gets executed across BrightStream. This role is anchored in leading the end-to-end customer implementation and onboarding program, while also driving cross-functional initiatives that create structure, alignment, and accountability across the business. This individual will not perform technical implementation or deliver training directly. Instead, they will own the orchestration of complex, multi-team efforts, ensuring that all projects, especially customer onboardings, are executed against clearly defined goals, timelines, and success metrics established during the sales process. This role is critical to bringing order, visibility, and repeatability to a fast-growing environment. The ideal candidate thrives in ambiguity, builds systems from scratch, and operates as the connective layer across commercial, technical, product, and support teams.
What the Business Operations Project Manager does each day:- Own end-to-end customer onboarding and implementation, from sales handoff through Customer Success transition
- Capture customer goals, KPIs, and expectations and translate them into structured project plans
- Build and manage onboarding plans with clear milestones, owners, timelines, and success criteria
- Drive consistent, scalable onboarding execution while adapting to customer-specific needs
- Ensure on-time, high-quality delivery through strong cross-functional accountability
- Serve as program manager across multiple initiatives, with implementations as the core priority
- Build and maintain detailed project plans and Gannt charts, including timelines, dependencies, and risks
- Coordinate across Sales, Product, Engineering, SMEs, Support, and Customer Success
- Run status updates, stakeholder communications, and execution reviews
- Ensure clarity on ownership, progress, and blockers
- Proactively identify and resolve risks, gaps, and misalignment
- Oversee technical implementations without hands-on execution through technical project plan with timeline
- Coordinate system setup, integrations, and technical readiness by bringing cross functional teams together through a defined plan
- Act as the central point of coordination and escalation across technical teams
- Ensure delivery aligns to scope, timelines, and success metrics
- Coordinate scheduling, milestones, and completion criteria
- Ensure full participation across customer stakeholders
- Manage delivery through internal trainers and SMEs (no direct training)
- Track training completion, readiness, and adoption
- Ensure customers are prepared for go-live and early success
Our Most Successful Business Operations Project Manager has / is:- Ability to manage multiple priorities while maintaining clarity and accountability
- Analytical mindset with the ability to track and measure program performance and outcomes
- Demonstrated ability to build and implement processes, project frameworks, and operational structure
- Experience coordinating cross-functional teams in fast-paced environments
- Excellent communication skills - both verbal and written - with the ability to explain technical concepts clearly
- Strong presentation and facilitation skills, with the ability to engage audiences at all levels
- Customer-centric mindset with a passion for helping clients achieve success
Minimum Requirements for this Role:- Bachelor's degree in Information Systems, Computer Science, Education or related field
- 7+ years of experience in technical project management or software implementations
- Strong expertise in project planning and management tools (Gantt charts, timelines, dependencies)
- Background working in early-stage or high-growth environments
- Experience establishing PMO, onboarding, or operational frameworks from scratch
- Proven experience managing customer onboarding, implementations, or SaaS delivery programs
- Experience overseeing technical implementations (as a project/program manager, not hands-on)
- Experience in healthcare technology, SaaS, or data-driven platforms
- 18+ years of age
- Able to successfully complete a drug and background check
- Must be currently authorized to work in the United States on a full-time basis; Quva is not able to sponsor applicants for work visas
Any of the Following Will Give You an Edge: - Background in healthcare, IT or pharmacy operations preferred
Benefits of Working at Quva:- Comprehensive health and wellness benefits including medical, dental and vision
- 401k retirement program with company match
- 22 paid days off plus 8 paid holidays per year
- National, industry-leading high growth company with future career advancement opportunities
