Summary

This position is located in the Washington Headquarters Services (WHS), Facilities Services Directorate (FSD). FSD's mission is to ensure the 24/7 readiness of the Pentagon Reservation for DoW and National Leadership and to provide a safe, secure, and effective working environment. As the Business Operations Manager, the incumbent orchestrates executive administration, policy integration, and strategic initiatives to advance the priorities of the FSD Director and Deputy Director.

Duties

Incumbents typical work assignments may include the following:

• Serves as the central integration point for the FSD Front Office, directing executive engagements, business processes, correspondence, and staff actions to advance the priorities of the Director and Deputy Director.
• Shapes the organization's strategic direction by analyzing policy, authoring decision papers and briefings for senior leadership, and resolving complex issues across management, financial, and mission-related disciplines.
• Leads business process re-engineering initiatives across the directorate, applying continuous improvement methodologies to streamline workflows, enhance customer service, and optimize the delivery of facility services.
• Provides executive decision support by critically evaluating all read-ahead materials for senior leadership, ensuring information is well-reasoned and thoroughly vetted, and exercising discretion when coordinating sensitive, program-related concerns.
• Directs the implementation of internal control and governance frameworks for business operations, ensuring compliance with departmental directives, audit requirements, and risk management protocols.

Requirements

Conditions of employment

• U.S. Citizenship is required
• Males born after 12-31-59 must be registered or exempt from Selective Service (see https://www.sss.gov/Home/Registration)
• Total salary varies depending on location of position
• May be required to successfully complete a probationary/trial period
• Must be determined suitable for federal employment
• Required to participate in the direct deposit program
• This position is subject to pre-employment and random drug testing
• The incumbent must be able to obtain and maintain a Secret security clearance
• This position is designated as a Testing Designated Position (TDP) under the civilian drug-testing program
• This position requires the incumbent to file an Office of Government Ethics (OGE) Form 450, Confidential Financial Disclosure
  Report, upon appointment and annually thereafter
• The incumbent may be required to work other than normal duty hours, which may include evenings, weekends, and holidays or
  overtime
• This position may require up to 20% occasional travel away from the normal duty station for official business on military or
  commercial aircraft

Qualifications

In order to qualify for this position, you must meet the requirements described below.

You may qualify at the GS-13 level, if you fulfill the following qualification requirement:

One year of specialized experience equivalent to the GS-13 in the Federal Service (experience may have been gained in the private sector) which has given me the knowledge, skills, and abilities to successfully perform the duties related to the position being filled. Specialized experience is defined as: (1) Managing key operational and administrative functions for a directorate or equivalent organizational level, including tracking executive correspondence, preparing staff actions, and ensuring the timely completion of assignments; (2) Analyzing and evaluating administrative or operational programs to identify inefficiencies and recommend solutions for process improvement and resource optimization; and (3) Assisting in the implementation of internal controls and ensuring operational activities comply with established organizational policies and procedures.

You may qualify at the GS-14 level, if you fulfill the following qualification requirement:

One year of specialized experience equivalent to the GS-13 in the Federal Service (experience may have been gained in the private sector) which has given me the knowledge, skills, and abilities to successfully perform the duties related to the position being filled. Specialized experience is defined as: (1) Leading business process re-engineering initiatives by applying continuous improvement methodologies to identify and resolve systemic operational inefficiencies and enhance the delivery of organizational services; (2) Serving as a principal advisor to senior leadership by authoring and defending high-level strategic documents (e.g., decision papers, position papers, strategic plans), shaping organizational strategy, and formulating recommendations on novel and complex issues impacting agency programs; and (3) Developing and implementing internal control and governance frameworks to ensure compliance with enterprise directives, audit requirements, and risk management protocols.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). You will receive credit for all qualifying experience, including volunteer experience.

All qualifications and education requirements must be met by the closing date of this announcement and clearly documented in your resume.

Your resume may not exceed two (2) pages. For qualifications determinations, it is recommended that applicants include their months and hours worked per week for each employment listed on their resume. If a determination is not able to be made about the duration of your creditable experience for qualification requirements, you will be removed from consideration.

Read more about what should I include in my federal resume at https://help.usajobs.gov/faq/application/documents/resume/what-to-include

ACTIVE DUTY SERVICE MEMBERS: Federal agencies treat active duty service member as veterans, disabled veterans, and preference eligible, when they submit, as part of their application package, a "certification" of active service in lieu of a DD-214, indicating the service member is otherwise eligible and will be discharged or released within 120 days from the date of submission.. A "certification" letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. This "certification" must include your rank, dates of active duty service, type of discharge and character of service (i.e. honorable), and date any terminal leave will begin. It must be signed by, or by direction of, the adjutant, personnel officer, or commander of your unit or higher headquarters. Active duty members that fail to provide a valid "certification" of service with their initial application will be found "not eligible". Members may be appointed before the effective date of their military retirement/separation if they are on terminal leave.

Education

Education cannot be substituted for experience.

Additional information

Probationary Periods: As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• Your performance and conduct;
• The needs and interests of the agency;
• Whether your continued employment would advance organizational goals of the agency or the Government; and
• Whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Interagency Career Transition Assistance Program (ICTAP): This program applies to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: (1) meet ICTAP eligibility criteria; (2) be rated well-qualified for the position; and, (3) submit the appropriate documentation to support your ICTAP eligibility. For more information visit: https://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing an online application, you may request an alternative application. Please send an email to the following address for information on how to obtain an alternative application: [redacted]

Reemployed Annuitants: Applicants in receipt of an annuity based on civilian employment in the Federal Service are subject to the DoD Policy on The Employment of Annuitants. /www.esd.whs.mil/DD/DoD-Issuances/140025/

Current or Former Political Appointees: Agencies must seek prior approval from OPM before they can appoint a current or recent political appointee to a competitive or non-political excepted service position at any level. If you are currently or have been within the last 5 years, a political Schedule A, Schedule C, or Non-career SES employee in the executive branch, you MUST disclose that to the Human Resources Office.

Nepotism: Under the provisions of 5 USC 3110, an individual may not be appointed into a position if the position is under the supervisory chain of command of a relative.

Additional vacancies may be filled by this announcement.

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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.