Description Job ProfileThe Business Operations Manager is responsible for managing Netceed's Business Operations and Network Solutions teams and helping maximize revenue through the program's efficiencies. A successful candidate will not only manage a successful team but also strive for process improvement.
Responsibilities - Business Operations Management
- Manage business operations lifecycle to ensure processes are running efficiently and support company goals.
- Ongoing analysis of business processes to identify improvement opportunities that drive efficiencies and revenue.
- Collaborate closely with cross-functional teams, including Sales, Purchasing, Finance, Operations, Engineering, and Product Line Management to ensure seamless communication and coordination of activities related to customer orders and account management.
- Develop, manage and measure the effectiveness of the business operations team results thru KPI's and SLA's.
- Regular monitoring of business operations processes to ensure continued improvements.
- Develop and structure root cause analysis methodology, ensuring proper traceability and resolution of action plans.
- Design sales programs for use by the customer care team based upon marketing initiatives, customer needs and industry trends.
- Provide reporting to the sales team to help drive revenue and improved customer experience.
- Team Management
- Utilize established reporting tools to manage weekly, monthly, and quarterly performance.
- Build an efficient Business Operations team that maximizes customer satisfaction and revenue.
- Meet with full team monthly to review team performance, lessons learned, share successes, and implement new monthly plans.
- Implement individual goals that align with and support company vision.
- Meet with individual team members at a standard reoccurring frequency (bi-monthly or more frequently as needed) to drill down to individual performance.
- Timely coaching and feedback to employees, including administration of performance plans and corrective action.
- Represent the organization with professionalism, integrity and customer-centric approach always.
Requirements/Key Experiences - 5+ Years of Sales Operations Management experience required.
- Proven process improvement background.
- Possess a strong understanding of inventory levels and sales trends; materials distribution/supply chain experience a plus.
- Six Sigma certification preferred.
- Knowledge of computers and relevant software applications.
- Customer service orientation with excellent telephone skills .
- Able to work in fast-paced, self-directed environment .
- Able to multi-task and strong attention to detail.
- Excellent verbal and written communication skills
- Professional personal presentation
- Decision-making, problem resolution and creative thinking skills
- Ability to travel 2-3 times per quarter
- Ability to work in a true team environment
- Ability to utilize a computer keyboard, computer monitor, and telephone.
- Must be able to read, write, and speak English.
Position RequirementsLocation Netceed-North Carolina
This position is currently accepting applications. 
