We are seeking a high-caliber, strategic, and deeply resourceful Business Operations Manager to lead daily operations and scale our growing home care agency. In this leadership role, you will partner directly with the Franchise Owner to drive operational strategy, ensure sustainable profitability, manage workforce planning and service delivery.

As a startup, we need a leader who possesses a unique blend of high-level business acumen and a "roll-up-your-sleeves" mindset. You will be directly responsible for the operational foundations of the agency-specifically owning caregiver scheduling, driving recruitment strategies, ensuring top-notch service delivery, and actively engaging with our clients and care team.

Please Note: Deep operational experience within the healthcare, medical office, or home care industry is strictly required for this position. Candidates without direct healthcare or home care experience will not be considered.

Key Responsibilities

• Service Excellence & Relationship Management: Drive our commitment to premium service and client satisfaction. Actively engage with families and caregivers to foster strong, trusting relationships, proactively support care coordination, and ensure an exceptional experience where both our clients and care team feel valued.
• Operational Leadership & Strategy: Run daily agency operations, establish operational foundations, define workflows, and manage workforce staffing models to hit growth targets.
• Process Execution & Adaptability: Take established franchisor frameworks, drafts, and corporate blueprints, and successfully implement, fine-tune, and execute them for local agency operations.
• Caregiver Scheduling & Logistics: Own the master schedule. Masterfully match caregivers with clients based on availability, personality, and care needs; optimize hours, and proactively minimize open shifts.
• Care Coordination Continuity: Manage and oversee the agency's on-call structure to handle after-hours emergencies, client inquiries, and caregiver call-outs, ensuring around-the-clock operational reliability.
• Recruitment & Retention Initiatives: Lead the strategic sourcing, screening, hiring, and onboarding of elite care professionals to maintain a robust, high-quality talent pipeline.
• Financial Oversight Partnership: Partner directly with the owner to analyze key performance indicators (KPIs), manage the P&L, and drive strategies to achieve revenue goals.
• Quality & Regulatory Compliance: Safeguard the agency's high standards by ensuring we meet or exceed all state licensing regulations, corporate compliance metrics, and industry guidelines. You will lead our quality assurance workflows, keeping our practices organized, airtight, and proudly audit-ready.

Required Qualifications & Experience

• Industry Expertise: Minimum of 3-5 years of progressive leadership experience in home care operations or healthcare administration is strictly required.
• Scheduling & Logistics Mastery: Deep hands-on experience managing complex, high-volume schedules using industry-specific home care or medical scheduling software platforms.
• Availability: Absolute commitment to ensuring operational continuity, including the flexibility to manage and participate in an evening/weekend on-call rotation.
• Executive Presence: Exceptional communication, high emotional intelligence, and the professional diplomacy required to manage high-stakes client relationships and lead caregiver teams.

Character Traits of Our Ideal Leader

• People-First Champion: You genuinely enjoy engaging with people. You listen intently to clients' needs and care deeply about supporting and retaining your caregiving staff.
• The Ultimate Owner: You take ultimate responsibility for business outcomes. If a process is missing or a scheduling puzzle seems impossible, you independently problem-solve and find the solution.
• Grit & Enthusiasm: You bring an infectious "can-do" attitude to the office every day, thriving on the challenges and rewards of building a business from the ground up.

Long-Term Growth & Evolution

As a foundational leader joining us in our startup phase, this role is built for long-term professional evolution. We are seeking a partner who wants to grow alongside the agency. As our client footprint and care team scale, your operational oversight, leadership responsibilities, and impact on the organization will naturally expand, offering substantial room for professional development and deeper organizational influence.

What We Offer

• Competitive base salary recognizing your seniority and industry expertise.
• Health Insurance, Dental Insurance, and Vision Insurance.
• Comprehensive voluntary benefits package options.
• Paid Time Off (PTO) and standard company holidays.
• The autonomy to truly build, lead, grow and shape a purpose-driven organization.