The Business Operations (Program) Manager manages an operational unit based in Maryland supporting stakeholders in Maryland and other assigned markets as needed. The Program Manager provides real-time support to operations staff to ensure payroll timeliness, goal attainment, and ultimately stakeholder satisfaction.
RESPONSIBILITIES AND DUTIES- Develop and monitor key performance metrics to measure staff performance and operations functions
- Regularly evaluates business processes, procedures, and systems and makes recommendations for improvement
- Participates in business development for recently acquired contracts
- Participates in quality improvement projects and leads efforts in continuous improvement
- Monitors workloads of the group and re-assigns tasks appropriately
- Responsible for meeting payroll schedule requirements so that payroll is distributed on time
- Prepares reports
- Monitors and measures current compliance standards
- Collaborates with other managers and departments to develop, maintain, and update policies, procedures, and training materials
- Responsible for staffing, staff development, and training
- Builds and maintains relationships with states and agencies as the key liaison
- Resolves escalated customer complaints
- Develops staff in a way that aligns with the Company's vision and values
- Responsible for internal communications within the unit as well as with external stakeholders
- Applies GT Independence values to the operational group
- Other duties as assigned
EDUCATION- Bachelor's Degree required. Bachelor's in business management or business administration preferred.
EXPERIENCE AND QUALIFICATIONS- At least two years of Operations experience
- Excellent written and oral communication skills
- Experience in supervision and leadership
- Extensive experience in working on complex projects with critical thinking and problem solving
- Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines
- Effective time management skills
- Ability to build positive relationships and communicate with people of diverse backgrounds and abilities
- Experience building highly effective teams
- Competence in Microsoft Office Suite
- Competence in utilizing multiple software applications
WORK ENVIRONMENT- Work is performed in a typical office setting.
