JP Morgan Chase & Co.

Business Operations Manager

JP Morgan Chase & Co.$90K — $120K *
Plano, TX 75024In-Person
Finance & Insurance
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years of industry experience in auto finance, specifically in originations and risk management
  • Strong analytical skills to understand and dissect complex business processes
  • Proficiency in synthesizing large datasets into actionable insights and executive-level presentations
  • Excellent verbal and written communication skills, especially with senior stakeholders
  • Commitment to maintaining a robust control environment and adherence to risk standards
  • Ability to work both independently and collaboratively, demonstrating sound judgment and accountability

Responsibilities

  • Monitor dealer performance metrics to identify underperformance and potential concerns
  • Escalate risks and drive corrective action plans, recommending exit strategies when necessary
  • Analyze negative media and industry events for potential impacts on auto policies
  • Lead assessments to recommend and execute process updates
  • Partner with stakeholders to ensure dealer agreements and oversight frameworks address specific risks
  • Collaborate with functional partners to enhance dealer monitoring processes
  • Identify and implement improvements for operational efficiency and best practices

Benefits

  • Collaborative and challenging work environment
  • Opportunity to strengthen processes that impact customer experience
  • Access to cross-functional partnerships with Risk, Legal, and Compliance
  • Participation in a team focused on practical solutions and customer outcomes
Full Job Description
JOB DESCRIPTION

Help shape how we deliver a safe, consistent, and trusted dealer experience for our customers. In this role, you will turn performance signals and market events into clear actions that protect customers and the business. You will partner across teams to strengthen oversight, improve processes, and drive accountability. Your work will help reduce reputational, financial, operational, and regulatory risk while supporting growth.

Job summary

As a Business Operations Manager in Chase Auto Business Oversight, you will proactively assess, monitor, and oversee retail and partnership dealers and retailers across performance, profitability, efficiency, and customer experience. You will help us safeguard the dealer-related customer experience across originations and servicing while ensuring we follow procedures and meet regulatory obligations. You will work with partners across the business, Risk, Legal, Compliance, and Controls to identify issues early, drive corrective actions, and escalate when needed. You will join a team that values thoughtful challenge, strong controls, and practical solutions that improve outcomes for customers and the firm.

Job responsibilities
  • Monitor dealer performance using defined metrics to identify underperformance, outliers, and potential conduct or practice concerns
  • Escalate risks, drive corrective action plans, and recommend relationship exit when appropriate
  • Assess negative media and industry events for potential impacts to auto policies and procedures
  • Lead impact assessments, recommend changes, and manage execution of related process updates
  • Support new business models by partnering with stakeholders to ensure dealer agreements and oversight frameworks address model-specific risks from onboarding onward
  • Collaborate with functional partners to develop or enhance dealer monitoring processes that measure adherence to established requirements and guidelines
  • Identify and implement process improvements, best practices, and productivity enhancements to drive operational efficiency
Required qualifications, capabilities, and skills
  • 10 years of functional industry experience in auto finance spanning originations (sales, credit, and funding) and risk management
  • Demonstrated ability to understand and analyze complex business processes using structured, logical problem-solving
  • Demonstrated ability to synthesize large datasets into decision-ready insights and executive-ready presentations
  • Demonstrated ability to communicate clearly and effectively in writing and verbally, including with senior stakeholders
  • Demonstrated commitment to a strong control environment and adherence to risk and control standards
  • Demonstrated ability to lead work independently and collaboratively, applying sound judgment and accountability
Preferred qualifications, capabilities and skills
  • Bachelor’s degree

About JP Morgan Chase & Co.

JP Morgan Chase & Co. stands at the forefront of the global financial services industry. They offer an expansive array of products and services to a diverse clientele, including individuals, corporations, governments, and institutions. Ever since the merger of J.P. Morgan & Co. and Chase Manhattan Corporation in 2000, this industry-leading entity has become renowned for its comprehensive portfolio encompassing consumer and community banking, corporate and investment banking, commercial banking, as well as asset and wealth management. Headquartered in the vibrant city of New York, JP Morgan Chase & Co. boasts a formidable presence across over 100 countries worldwide.

Unveiling Employment Opportunities at JP Morgan Chase & Co.

Vacancies and Hiring Initiatives

JP Morgan Chase & Co. is continuously on the lookout for talented individuals eager to contribute to its legacy of excellence. The company's recruitment efforts are geared towards identifying candidates with the right blend of skills and qualifications to drive forward its various business segments. Whether you are a seasoned professional or a recent graduate, JP Morgan Chase offers a plethora of job openings across multiple disciplines.

High-Demand Positions

Among the myriad of roles, certain positions stand out for their attractive compensation packages and career advancement prospects. Notably, high-paying jobs at JP Morgan Chase & Co. include Relationship Manager, Branch Manager, and Software Engineer. These roles are critical to the firm's operations and offer lucrative opportunities for those with the requisite expertise.

Navigating the Job Market at JP Morgan Chase & Co.

Leveraging Job Portals and Job Alerts

For job seekers aiming to tap into the opportunities at JP Morgan Chase, staying updated through job portals and subscribing to job alerts is crucial. These tools can provide timely information about job openings, job fairs, and recruitment events, enabling candidates to apply promptly and prepare adequately for interviews.

Preparing Your Job Application

Your job application, comprising your resume and cover letter, is your ticket to securing an interview at JP Morgan Chase. Highlight your qualifications, skills, and experiences that align with the job listing, ensuring you stand out in the competitive job market.

Acing the Interview

Preparation is key to succeeding in your interview with JP Morgan Chase. Familiarize yourself with the company's business segments, values, and recent achievements. Demonstrating how your background and aspirations match the company's goals can significantly increase your chances of employment. A World of Job Opportunites in the Financial Services Industry JP Morgan Chase & Co. offers a world of job opportunities for those seeking to make their mark in the financial services industry. With competitive salaries, comprehensive benefits, and endless possibilities for growth, positions at JP Morgan Chase are highly coveted. By staying informed through job sites, tailoring your applications, and preparing thoroughly for interviews, you can enhance your prospects of joining the esteemed ranks of JP Morgan Chase employees. Explore the job board, seize the job opportunities, and embark on a rewarding career journey with one of the world's leading financial institutions.
Learn more about JP Morgan Chase & Co.
Size
661 employees
Market Cap
$384.5 billion
Industry
Net Income
$29.1 billion
Founded
1823
5 Year Trend
+0.7%
Revenue
$261.5 million
NASDAQ

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