What this role isThe
Business Operations & Analytics Manager will
build the scheduling infrastructure and analytics capability that enables us to optimize hundreds of weekly classes across multiple locations-balancing utilization, revenue, client satisfaction, and instructor performance at scale.
This is a
build role for someone who has seen sophisticated scheduling operations but hasn't owned building them from the ground up. You'll design the data models, processes, reporting frameworks, and decision-making cadences that turn scheduling from reactive to strategic. You'll lead this area of the business with autonomy, translating business needs into scalable systems while partnering cross-functionally to deliver the best client experience.
You sit at the intersection of data, operations, and performance management-designing how we use insights to drive action, not just report on what happened.
What this role is not: front-line scheduling (you won't manage daily swaps or coverage) or creative programming.
What you'll buildScheduling infrastructure & systems- Design and implement a repeatable schedule optimization process: the data inputs, analysis frameworks, decision criteria, and operating rhythms that drive ongoing improvements across studios
- Build the methodology for new studio launch scheduling (demand forecasting models, ramp plans, initial class mix strategy, iteration frameworks)
- Create instructor assignment frameworks that balance consistency, variety, performance, and member experience-then build the process to execute and refine it
- Establish change management protocols: how often we adjust schedules, how we communicate changes, how we test and learn
Analytics capability (from messy to actionable)- Build lightweight but scalable reporting infrastructure using reservation system data (reports/exports to Excel; BI/API where helpful) and other internal sources
- Design and maintain analytical models/dashboards that track:
- Class fill rates, utilization trends, and capacity optimization
- Revenue per class, time block performance, and yield metrics
- Instructor scorecards (cNPS, rebooking rates, retention signals, consistency metrics)
- Client behavior patterns by time, format, studio, instructor, and seasonality
- Define the metrics that matter, identify data gaps, improve measurement definitions, and recommend better instrumentation as we scale
- Performance benchmarks per class by studio, breakeven benchmarks per class by studio
Decision-making frameworks- Translate data into clear, actionable recommendations with tradeoffs articulated for leadership
- Design testing protocols for schedule experiments (time-slot changes, instructor shifts, format mix adjustments) with clear success metrics
- Build documentation and operating rhythms so institutional knowledge doesn't live in one person's head
- Create the frameworks that enable studio managers to make good local decisions within a broader system
Project leadership- Own this functional area end-to-end: set priorities, manage timelines, identify dependencies, communicate progress
- Partner cross-functionally (studio operations, instructor management, marketing, finance) to ensure scheduling strategy supports broader business goals
- Scale your own work: build processes that can grow with the business and eventually support a team
What success looks like in 12 months:- Improvement in average class utilization
- Reduced schedule volatility
- Established standardized launch playbook used across all new studios
- Instructor scorecards adopted company-wide
- Studio managers independently using decision frameworks
Experience QualificationsMust-Haves- SQL proficiency
- Excel modeling at advanced level
- Experience with capacity optimization / yield management
- Experience in multi-location businesses
- Experience in services, fitness, hospitality, education, etc.
Nice-to-Haves- Experience with Mindbody / Mariana Tek / similar reservation systems
- Experience building BI dashboards
- Demand forecasting experience
- Testing/experimentation frameworks
