OVERVIEW: The Business Manager is a key leader within the Finance and Insurance Department, responsible for driving financial performance and delivering superior customer satisfaction. This role focuses on optimizing deal management, enhancing F&I profitability, maintaining regulatory compliance, and operational excellence. The Business Manager will also be a key communicator and collaborator across teams, upholding the values and mission of MarineMax to promote growth, profitability, and professionalism. This role requires strong leadership, proactive problem-solving, and a commitment to delivering superior customer experience while aligning with the company's strategic goals.
KEY RESPONSIBILITIES:- Embrace and promote MarineMax's values, mission statement, and vision, fostering a team culture aligned with the company's goals.
- Ensure adherence to all company, state, and federal laws and regulations, minimizing company exposure. Report any potential risks to the Senior Business Manager.
- Implement the F&I process in every transaction and maintain annual F&I certification.
- Actively participate in all F&I team meetings and training sessions to enhance knowledge and skills.
- Assess customer finance needs, process credit applications, and offer loan payment options through a consultative approach to successfully close new, pre-owned, and brokerage transactions.
- Stay current on lender programs and F&I ancillary products, ensuring comprehensive understanding and alignment with company objectives.
- Build and maintain strong professional relationships with lenders, product providers, and technology partners, ensuring consistent support and compliance with business goals.
- Maintain daily deal management of the Revenue Projection Report (RPR), including deposit schedules, deal statuses, comments, and closing dates.
- Resolve all administrative issues related to products, providers, and lenders promptly, ensuring loans are funded within 10 days.
- Oversee the completion of all title/registration and USCG documentation processes for each transaction.
- Ensure proper documentation for factory warranty registrations and outboard extended warranty registrations, and oversee the transfer of factory and F&I product warranties.
- Proactively run lost sale reports to identify refinance and unsold warranty opportunities.
- Address and resolve customer concerns promptly, maintaining a professional and knowledgeable image in all interactions.
- Actively participate in boat shows, selling events, and promotional activities such as Getaways! to engage potential customers and enhance brand visibility.
- Perform additional duties as assigned.
KEY RESULT AREAS: - Meet or exceed monthly and annual F&I profit and penetration targets through effective deal management, including maximizing finance, hull insurance and product opportunities.
- Ensure on-time delivery of boats, complete accurate title/registration documentation for all transactions in a timely manner and maintain adherence to legal and regulatory timelines.
- Consistently provide world-class customer service while maintaining compliance with all applicable regulations and company policies.
