Chewy

Business Intelligence Manager, Pharmacy Operations

Chewy$90K — $120K *
Healthcare
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in a relevant field or equivalent practical experience.
  • 5+ years in Business Intelligence, Analytics Engineering, or Data Engineering roles.
  • Proven experience designing enterprise-grade data pipelines and models across multiple domains.
  • Strong SQL skills with experience in modern cloud data warehouses like Snowflake.
  • Knowledge of data warehouse concepts, including dimensional modeling and data marts.
  • Experience with BI tools like Tableau for clear data visualization.
  • Ability to establish analytics best practices and influence standards without formal management.

Responsibilities

  • Design and implement large-scale data models and BI solutions for Pharmacy Operations.
  • Build and maintain reliable data ingestion and transformation routines using ETL/ELT best practices.
  • Deliver self-serve reporting and structured semantic layers enabling consistent metrics.
  • Gather and translate business requirements into scalable data solutions.
  • Produce documentation and clear metric definitions for analytics products.
  • Conduct deep-dive analysis to explain performance trends and recommend actions.
  • Mentor analysts on data modeling, visualization, and stakeholder communication.

Benefits

  • Flexible work arrangements to promote work-life balance.
  • Opportunities for professional development and growth.
  • A collaborative work environment that values cross-team partnerships.
  • Supportive company culture that encourages innovation and initiative.
Full Job Description
Job Description:

What You'll Do

  • Own the BI strategy for Pharmacy Operations domains, ensuring analytics work aligns with business priorities, operational decision-making needs, and scalable data architecture.
  • Lead, coach, and develop a team of BI Analysts and Engineers by setting priorities, raising quality standards, clarifying expectations, reviewing work, and helping Team Members grow their technical, analytical, and stakeholder-management skills.
  • Partner with stakeholders across Rx Fulfillment, Vet Services, Technology, Operations Support, and related teams to understand their processes, define problems, find opportunities, and translate ambiguous needs into clear analytics priorities.
  • Lead multi-functional BI and analytics projects from discovery through adoption, including scope definition, milestone planning, dependency management, risk communication, delivery, and post-launch measurement.
  • Own domain-level data products, dashboards, metrics, and reporting mechanisms that are accurate, trusted, scalable, maintainable, and adopted by business teams.
  • Establish and improve operating mechanisms for intake, prioritization, metric governance, documentation, data quality, recurring business reporting, and analytics delivery.
  • Design and deliver scalable curated datasets, data models, dashboards, semantic layers, and recurring reporting that support Pharmacy Operations.
  • Build, review, and improve SQL, data pipelines, ETL/ELT workflows, and BI assets using best practices for performance, reliability, testing, validation, documentation, and long-term maintainability.
  • Perform and guide deep-dive analysis and root-cause investigations to explain performance trends, quantify impact, and recommend operational actions.
  • Communicate insights, tradeoffs, risks, and progress clearly to technical and non-technical stakeholders, including senior operations and business leaders.
  • Champion standards for BI engineering and analytics quality, including code reviews, modeling conventions, metric definitions, validation routines, visualization best practices, and adoption of reusable analytics patterns.


What You'll Need

  • Bachelor's degree in Computer Science, Engineering, Information Systems, Analytics, or a related field, or equivalent practical experience.
  • 5+ years of experience in Business Intelligence, Analytics Engineering, Data Engineering, or a similar analytics role, with experience delivering scalable data and reporting solutions for business or operations teams.
  • Experience leading, mentoring, or developing BI, analytics, or data professionals, reviewing work, including setting direction, elevating quality standards, and helping others grow.
  • Demonstrated ownership of analytics domains, data products, or business-critical reporting ecosystems beyond individual dashboards, reports, or pipelines.
  • Strong SQL skills and experience building performant data models, curated datasets, dashboards, and reporting layers in a modern cloud data warehouse environment such as Snowflake or equivalent.
  • Solid understanding of data warehouse and BI concepts, including dimensional modeling, ETL/ELT patterns, metric definitions, data quality, documentation, and governed reporting practices.
  • Experience partnering with business and technical stakeholders to understand ambiguous problems, define requirements, manage priorities, and deliver analytics solutions supporting operational decision-making.
  • Ability to lead cross-functional projects, communicate tradeoffs and risks, manage dependencies, and drive work from discovery to delivery and adoption.
  • Self-starter attitude with strong ownership, sound judgment, and the ability to operate effectively through ambiguity.


Bonus

  • Formal people management experience in a BI, analytics, analytics engineering, or data engineering environment.
  • Experience with dbt or similar governed modeling frameworks.
  • Experience implementing data quality monitoring, alerting, or incident response patterns for analytics datasets.
  • Python experience for analysis, automation, or operational analytics workflows.
  • Experience supporting pharmacy, healthcare, fulfillment, operations, eCommerce, or other quality-sensitive operational environments.


About Chewy

At Chewy, we view pets (and pet parents) as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Customers love shopping our wide selection of products including more than 65,000 items (including our Private brands and Healthcare products), which we offer at competitive prices and fast 1-2 day shipping. Chewy’s commitment to customer service is the core of our brand, and our customers love us for it. We “WOW” pet parents through 24/7 assistance, advice and encouragement every day of the year. We make pet parenting easy with our convenient Autoship subscription program—which allows our customers to schedule their orders, so they never run out of their pet food, supplies and medication they need. Chewy is an experience company built on the back of product and technology. Innovation drives our operations and our team is constantly striving to find new and better ways to improve. From an easy-to-navigate website and highly-rated mobile apps, to detailed order tracking and personalized “Pet Profile” features, we are transforming the way pet parents shop.

Chewy Careers

Join the vibrant team at Chewy, where we offer exceptional job opportunities to advance your career in the dynamic world of e-commerce. As a leading company in the pet industry, Chewy is dedicated to making pet care easier and more enjoyable for pet parents everywhere. Work You’ll Do At Chewy, we are constantly on the lookout for passionate, driven professionals to join our diverse team. Whether you're seeking a position in IT, customer service, marketing, or logistics, Chewy provides a platform for professional growth and innovation in every career path. Our commitment to leadership and diversity training ensures that every team member is equipped with the skills to lead and innovate. By joining Chewy, you will work alongside a team of dedicated professionals who are always pushing the boundaries of what's possible in e-commerce and customer service. Internship and Employment Opportunities Chewy offers a variety of internship and employment opportunities that cater to a wide range of skills and interests. Our internships provide invaluable hands-on experience, helping you to enhance your resume and prepare for a full-time position within our company. Chewy is not just about hiring employees; it's about nurturing future leaders. Benefits and Culture At Chewy, we believe that the well-being of our team is paramount. We offer a comprehensive benefits package that supports the health, financial security, and work-life balance of our employees. Our culture is centered on open communication, respect, and a shared passion for our mission. We celebrate diversity and are committed to creating an inclusive environment for all team members. Innovation and Growth Chewy is at the forefront of innovation in the pet industry. We are constantly exploring new technologies and strategies to enhance our services and expand our market reach. This focus on innovation drives our company's growth and offers our team members numerous opportunities to get involved in exciting projects and advance their careers. Networking and Professional Development We encourage our employees to engage in networking and professional development activities that can enhance their career prospects. Chewy supports various initiatives, including workshops, seminars, and training sessions, to help our team members grow their professional network and develop new skills. Join Our Team Explore the job opportunities at Chewy by searching open positions that match your skills and interests. We are looking for curious, creative, and solution-driven team players who are ready to take their career to the next level. Stay Connected Keep up to date with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here at Chewy. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await you at Chewy. Chewy is more than a company; it's a community where you can grow your career and make a difference. Join us in our mission to be the most trusted and convenient online destination for pet parents (and partners) everywhere.
Learn more about Chewy
Size
21,300 employees
Market Cap
$15.9 billion
Industry
Net Income
-$174.4 million
Founded
2011
5 Year Trend
+136.6%
Revenue
$6.4 billion
NASDAQ

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