Career Area:

Job Description:

Role Summary:

As a Business Deployment Consultant, you will help accelerate dealer performance and support the adoption of new commercial capabilities across the dealer network. You will partner with dealers and cross-functional teams to identify opportunities, solve business challenges, and implement practical solutions that drive sustainable results.

You will support go-to-market strategies, retail concepts, digital tools, and commercial processes that strengthen customer experience and improve business performance. Working across sales, rental, service, aftermarket, and digital operations, you will serve as a trusted advisor—building local capability, supporting change adoption, and helping dealers achieve long-term success.

What You Will Do (Job Duties):

Safety & Culture

• Promote a strong safety culture by aligning deployment activities with company standards, best practices, and required protocols.

• Model “Win the Right Way” behaviors while encouraging collaboration, accountability, and continuous improvement.

Dealer Performance Improvement

• Evaluate dealer performance across sales, rental, aftermarket, service, and digital operations to identify opportunities for improvement.

• Analyze business challenges, determine root causes, and develop practical action plans that support measurable performance gains.

• Partner with dealer teams to execute improvement strategies that drive sustainable business outcomes.

• Use key performance indicators and data-driven insights to monitor progress, adjust actions, and remove operational barriers.

• Coach dealer personnel and help establish repeatable processes that support long-term success.

Commercial Capability Deployment

• Support the launch and adoption of new commercial capabilities, including go-to-market strategies, retail concepts, digital solutions, and customer programs.

• Create and refine scalable tools, playbooks, training materials, and standard work processes to enable consistent execution.

• Lead change management activities, including communication, training, adoption planning, and reinforcement.

• Partner with internal stakeholders to align priorities, remove obstacles, and capture best practices for broader deployment across the dealer network.

• Share progress updates, deployment results, and key insights with leadership and stakeholders.

Customer & Stakeholder Engagement

• Build trusted relationships with dealer personnel, customers, and internal business partners.

• Influence and align stakeholders to support business objectives and successful change adoption.

• Gather and apply Voice of Customer (VOC) feedback to strengthen commercial programs and deployment strategies.

What You Will Have (Core Skills)

Customer Focus: Uses customer insights to develop practical solutions, strengthen relationships, and support business results.

Decision Making and Critical Thinking: Applies sound judgment, data, and business insight to evaluate options, solve problems, and make informed decisions.

Negotiating: Builds alignment through collaborative, solutions-focused discussions that balance business priorities, stakeholder needs, and long-term relationships.

Problem Solving: Uses structured problem-solving methods to identify root causes, assess risks, and develop practical solutions that improve outcomes.

Relationship Management: Builds productive relationships, maintains open communication, and aligns stakeholders around shared goals.

Project Management: Plans, organizes, and tracks work to support project execution, resource alignment, stakeholder communication, and successful outcomes.

Top Candidates Will Also Have:

• Bachelor’s degree or equivalent experience.
• Five or more years of experience in sales, service, rental, aftermarket, retail operations, or commercial leadership within the Caterpillar dealer network or a comparable industrial distribution environment.

• Strong understanding of dealer operations, commercial business models, customer experience, digital tools, and performance improvement.

• Ability to analyze business performance, identify opportunities, make sound decisions, and drive measurable results in a fast-paced environment.

• Willingness to travel extensively, often on short notice, to support business needs across multiple locations.

• Experience as a Caterpillar field representative, dealer leader, or similar customer-facing commercial role.

• Background in management consulting, operational excellence, continuous improvement, or business transformation.

• Experience implementing commercial growth programs, retail concepts, pricing strategies, digital solutions, or other customer-focused initiatives.

• Experience leading change management efforts and influencing cross-functional teams.

Additional Information:

• This position is located in Cary, NC

• Relocation assistance is available

• Visa sponsorship or ISE assistance are not available

• Expected travel is 50% domestic

• Caterpillar employees are required to work onsite 5 days a week when not traveling

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. 

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates: