TeleTech

Business Continuity Specialist

TeleTech$69K — $158K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience in business continuity and emergency management within the Intelligence Community (IC)
  • Familiarity with federal continuity directives such as FCD-1, FCD-2, and DoDI 3001.02
  • Experience managing personnel accountability programs and mass alert notification systems
  • Must possess a TS/SCI clearance with a polygraph
  • Bachelor's degree in a relevant field

Responsibilities

  • Ensure uninterrupted mission continuity in emergency situations
  • Support and manage a complex business continuity environment for an IC client
  • Develop and maintain a Casualty and Emergency Notification Program
  • Collaborate with subject matter experts, command centers, and external partners
  • Analyze real-time metrics and implement improvements to enhance crisis response capabilities

Benefits

  • Comprehensive health, life, and disability insurance
  • Financial and retirement benefits including retirement plans
  • Paid leave for vacations and personal time
  • Opportunities for professional development and tuition assistance
  • Recognition awards for exceptional performance and demonstration of company values
Full Job Description
Business Continuity Specialist
The Opportunity:
Emergencies, disruptions, and unexpected events can halt operations-but not on your watch. As a Business Continuity Specialist, you'll ensure mission-critical functions keep running no matter what. This role provides senior-level continuity and emergency management support, leveraging deep knowledge of emergency management and established relationships to ensure uninterrupted mission continuity. You'll support an Intelligence Community (IC) client in maintaining a highly complex business continuity environment and managing a unique emergency communications program. You'll collaborate with SMEs, command centers, and external providers to develop and maintain a Casualty and Emergency Notification Program. You'll ensure timely notifications, analyze real-time metrics, and implement sustainable improvements to enhance crisis response capabilities.

You Have:
  • 5+ years of experience in business continuity and emergency management within the IC
  • Experience with federal continuity directives, including FCD-1 and FCD-2, DoDI 3001.02, and government continuity plans
  • Ability to manage personnel accountability programs and mass alert notification systems
  • TS/SCI clearance with a polygraph
  • Bachelor's degree


Nice If You Have:
  • Experience with Microsoft Office products
  • Ability to take initiative and make sound judgements
  • Possession of excellent communication, decision-making, and stakeholder engagement skills
  • Associate Business Continuity Professional (ABCP) or Certified Business Continuity Professional (CBCP) Certifications


Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance with polygraph is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $69,400.00 to $158,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.


About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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