This position requires the ability to work in the Salem, MA offices.

Salem Five has more than 30 retail banking branches throughout Essex, Middlesex, Norfolk and Suffolk counties, strong business banking capabilities, an Insurance division, a Wealth Management & Trust organization and a Mortgage Company that has provided homeownership to generations of families.

JOB DUTIES AND RESPONSIBILITIES include, but are not limited to the following:

• Manage the daily operations of the Business Banking operations team to ensure efficient workflow, operational excellence, and high-quality customer service.
• Supervise, coach, mentor, and evaluate department staff, fostering a collaborative, accountable, and customer-focused work environment.
• Complete monthly operational reporting, including but not limited to general ledger reconciliations, Business Banking outstanding reports, UCC continuation reporting, pipeline reporting, and other operational or management reports as assigned.
• Monitor quality control procedures to ensure the accuracy and completeness of loan data, documentation, and operational processes.
• Identifies credit concerns, recommends appropriate loan risk rating changes, and collaborates with the Business Banking Portfolio Manager to develop and implement portfolio management strategies that maintain asset quality, mitigate risk, and support overall portfolio performance.
• Identify opportunities to improve operational efficiency, reduce costs, strengthen internal controls, and enhance productivity through process improvements and automation.
• Ensure compliance with all applicable federal and state banking regulations, SBA requirements, Bank policies, and internal procedures.
• Partner with the Bank's primary Baker Hill NextGen System Administrator to support system administration, workflow enhancements, custom document development, testing of software upgrades, and implementation of new system functionality.
• Perform user acceptance testing (UAT) for system enhancements and software releases, ensuring operational readiness prior to implementation.
• Continuously evaluate department workflows and recommend technology or process improvements that enhance efficiency, accuracy, and customer service.
• Maintain responsibility for the department's overall compliance with regulatory and policy requirements by working closely with Compliance, Internal Audit, Loan Operations, and other internal partners.
• Manage third-party vendor relationships supporting the Business Banking department, including contract administration, performance monitoring, annual vendor management reviews, and ongoing risk assessments.
• Collaborate with Lending, Credit Administration, Loan Operations, Information Technology, Compliance, and other business units to support strategic initiatives and operational effectiveness.
• Support internal and external audits, regulatory examinations, and compliance reviews by providing documentation, responding to inquiries, and implementing corrective actions as necessary.
• Perform additional duties and special projects as assigned.

LEADERSHIP RESPONSIBILITIES:

Individual is required to lead a team of business banking operations support staff and is responsible for the overall direction and coordination of the team's initiatives as well as the routine evaluation of the group's personnel. Responsibilities include, but are not limited to, interviewing, hiring, and training new employees; coaching and mentoring team members to foster professional development; planning, assigning, and directing work as necessary; writing and conducting performance assessments; applying Human Resource policies for routine aspects of management and as performance issues arise.

EDUCATION and/or EXPERIENCE:

Minimum of 5 years commercial lending experience in addition to a bachelor's degree with a concentration in Finance or related business discipline, or a suitable combination thereof. Incumbent must be well versed in the technical aspects of commercial lending and business development; formal credit training is a plus but is not required. Prior managerial experience required.

Benefits/Incentives: We offer a comprehensive benefits package designed to support your well-being and success, including medical, dental, and vision coverage; Flexible Spending and Health Savings Accounts; 401(k) matching; and tuition reimbursement. You will also enjoy additional perks such as our employee referral program, annual holiday reception, summer family outing, and more.

Salary Range: $100,878 - $155,000

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, and performance. This range may be modified in the future.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is required to stand, sit, use hands and fingers, speak, hear, and visually view information. The employee may periodically be asked to travel from location to location to meet with clients and/or participate in after-hours/off site business development and/or charitable events.

Ready to apply? If this job sounds like a fit for you, then click on Apply/Apply Now in this posting. We look forward to talking with you.