Wayne Farms, Inc.

Business Applications Mgr

Wayne Farms, Inc. • $95K — $115K *
Oakwood, GA 30566In-Person
Enterprise Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5-7 years of experience in managing business application support environments.
  • Background in supporting ERP, manufacturing, or supply chain applications.
  • Experience collaborating with various stakeholders to improve operational effectiveness.
  • Proven track record in leading application projects such as upgrades and implementations.
  • Familiarity with change management, incident management, and application lifecycle practices.

Responsibilities

  • Oversee daily support and performance of operational technology applications.
  • Drive continuous improvement by identifying opportunities to enhance business processes.
  • Lead application enhancement projects and collaborate with cross-functional teams.
  • Ensure governance standards and proper documentation are maintained throughout processes.
  • Develop and mentor a high-performing application support team.

Benefits

  • Opportunities for professional development and career progression.
  • Collaborative work environment with cross-departmental partnerships.
  • Involvement in driving technology solutions that support manufacturing operations.
Full Job Description
Manager, Business Applications

What You'll Do
Lead Business-Critical Applications
  • Oversee the day-to-day support and performance of assigned business and operational technology applications.
  • Serve as the primary point of leadership for application support activities, ensuring timely issue resolution and system reliability.
  • Partner with end users, Help Desk, Infrastructure, Application Development, Data Services, and third-party vendors to maintain application performance.
  • Provide end-to-end ownership of assigned applications, including support, enhancements, upgrades, integrations, and ongoing optimization.
  • Ensure technical documentation, knowledge articles, support tickets, and change requests are maintained accurately and consistently.

Drive Continuous Improvement
  • Identify opportunities to improve business processes, user experiences, and application performance.
  • Analyze recurring issues and implement sustainable solutions that reduce disruption and improve operational efficiency.
  • Partner with business stakeholders to understand operational needs and align technology solutions with business priorities.
  • Contribute to the development and execution of application roadmaps that support organizational goals and future growth.
  • Stay informed of evolving technologies, industry best practices, and emerging application support trends.

Lead Projects & Technology Changes
  • Participate in and lead projects involving application enhancements, implementations, upgrades, and system changes.
  • Collaborate with project managers, business partners, and technical teams to define project scope, deliverables, timelines, and resource requirements.
  • Support change management efforts by coordinating communications, documentation, training, and user adoption activities.
  • Ensure governance standards, documentation requirements, and change management processes are followed consistently.

Develop and Lead a High-Performing Team
  • Lead, coach, and develop a team of application support professionals.
  • Prioritize workload and resources to balance operational support with strategic initiatives.
  • Provide mentoring, performance feedback, career development, and training opportunities.
  • Monitor ticket queues, service levels, and support metrics to ensure responsive and effective customer support.
  • Serve as an escalation point for critical application issues, including participation in a shared after-hours support rotation.

What Success Looks Like

In this role, you will:
  • Build and lead a highly engaged and capable application support team.
  • Improve the reliability and effectiveness of business-critical applications.
  • Strengthen partnerships between IT and business stakeholders.
  • Drive measurable improvements in operational processes and system performance.
  • Deliver technology solutions that help support manufacturing and business operations.
  • Influence the future direction of enterprise applications across the organization.

What We're Looking For
Required Experience
  • Experience leading, managing, or overseeing business application and operational technology support environments.
  • Experience supporting business-critical applications such as ERP, manufacturing, supply chain, distribution, inventory, production, or related systems.
  • Experience partnering with business stakeholders, technology teams, vendors, and end users to resolve issues and improve operational performance.
  • Experience leading or supporting application enhancements, upgrades, implementations, integrations, or technology-related projects.
  • Experience managing vendors and third-party support providers.
  • Experience with incident management, problem management, change management, and application lifecycle practices.

Preferred Experience
  • Experience supporting manufacturing, poultry/protein, food and beverage, distribution, supply chain, or similar operational environments.
  • Experience supporting multi-site business operations.
  • Experience working with operational technology and manufacturing systems.

Knowledge, Skills & Abilities
  • Strong understanding of business application support, operational technology, troubleshooting, and application lifecycle management.
  • Excellent analytical and problem-solving skills with the ability to identify root causes and implement practical solutions.
  • Ability to utilize SQL queries, reporting tools, and available technology resources to investigate and resolve issues.
  • Strong communication and relationship-building skills with the ability to work effectively across technical and non-technical groups.
  • Customer-focused mindset with a passion for delivering high-quality support and service.
  • Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
  • Ability to adapt to changing business needs and make sound decisions under pressure.
  • Proven leadership skills with the ability to coach, mentor, and develop technical professionals.

Leadership Responsibilities

This is a people leadership role responsible for managing and developing a team of two or more full-time employees.

Education

Bachelor's degree in Computer Science, Information Systems, or a related field from an accredited institution required.

Work Environment
  • Primarily office-based environment with regular computer and technology use.
  • May require occasional travel to operational locations and facilities.
  • Participation in a rotating leadership on-call schedule to support critical business applications as needed.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.


About Wayne Farms, Inc.

Wayne Farms LLC is one of the largest poultry producers in the United States. The company produces a wide variety of fresh and frozen chicken products for retail, foodservice, and export customers. Wayne Farms operates hatcheries, feed mills, and processing facilities throughout the southeastern United States. The company is headquartered in Oakwood, Georgia, and has additional offices in Decatur, Alabama, and Bentonville, Arkansas. Wayne Farms is a subsidiary of Continental Grain Company, a global agribusiness and investment firm. Learn more at www.waynefarms.com.
Learn more about Wayne Farms, Inc.
Size
9,000 employees
Industry
Food & Beverages
* Ladders Estimates

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